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SAMB-SV95-15-001 <br />October 2, 2015 <br />Page 2 of 2 <br />Product Life Cycle Definition of Terms <br />• End of New System Sales LEON) - The product cannot be ordered anymore for new system sales. However, <br />current systems can still be expanded with additional hardware and licenses until EOA (subject to availability) <br />• End ofAdd-On Sales (EOA) -The product cannot be ordered anymore for expansion and new system sales. <br />➢ The EOA date is 3 Years after EON. <br />• End of Maintenance (EOM) - EOM represents the end of software maintenance. Patches & Feature <br />Enhancements will no longer be available for a version that reaches the EOM. <br />➢ The EOM date is 3 Years after EON. <br />• End ofSwood (EOS)— EOS Represents end of sales of any hardware expansion, software enhancements and <br />add-on parts. EOS also enforces the end of pre -sales and post -sales technical assistance. Customers can not <br />receive technical assistance, such as configuration help or NTAC support, once the EOS date is reached. <br />➢ The EOS date is 3 years after EON. <br />• End of Extended Maintenance (EOEM) — EOEM represents the end of technical assistance and software <br />maintenance for customers who purchased SWA contracts exceeding EOS/EOM date, prior to announcement of <br />EON. <br />A The EOEM date is up to 2 years after EOA/EOS/EOM. <br />Software Assurance Lifecycle Policy <br />• During the time between EON and EOA/EOM/EOS, SWA provides full SWA benefits including feature <br />enhancements, patches and technical support for all active SWA customer contracts. <br />• SWA renewal will be, allowed for customers up to the EOS date. SWA will be prorated when applicable. Add-on <br />sales prior to EOS/EOM/EOA date for systems with active SWA will require prorated SWA terms for applicable <br />add-on components/licenses. <br />• In no case will SWA for add-ons or for SWA renewal be allowed to exceed the EOS/EOM/EOA Date. <br />• Reinstatement Fees will apply to any expired contracts wishing to renew prior to the EOS/EOM/EOA Date. <br />• The End of Extended Maintenance period is only available for customer contracts that were purchased prior to <br />this announcement and that have terms extending beyond the EOS/EOM/EOA date. In such cases, SWA coverage <br />may extend beyond the EOS/EOM/EOA date but in no case will renewals or add-on sales with SWA proration be <br />provided beyond the EOS/EOM/EOA date. <br />*Support guidelines outlined in NEC approved Customer Commitment Letters supersede this <br />announcement. <br />Thank you for your continued support. Please contact your NEC Representative if you have questions. <br />NEC Corporation of America, Inc. Irving, TX <br />www.necam.com 27 <br />