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�KRITAISa <br />the time of enrollment, together with any hardware updates necessary to accommodate Software <br />Updates. <br />ii. Installation Phone Support. Subscriber's Software FX subscription shall include telephone support by <br />Harris' Technical Assistance Center (TAC) personnel with respect to the installation of Software <br />Updates. Such support will be available during Harris' normal business hours (8:00 a.m. to 5:00 p.m. <br />Eastern Standard Time Monday through Friday, excluding holidays) and for a period of ninety (90) <br />days from the date the Software Update is released to Subscriber. After-hours emergency support will <br />be available through Harris optional System Maintenance services at prices then in effect, provided that <br />Subscriber is in compliance with the terms of this Agreement. <br />iii. Upgrade Planning. If Subscriber is in compliance with the terms of this Agreement and its Designated <br />System is classified as an Enterprise Configuration, Harris or its Authorized Dealer shall provide an <br />annual consultation service to review Harris' planned Software releases and evaluate the operational <br />and financial impact such releases may have on Subscriber's Designated System. If Subscriber is in <br />compliance with the terms of this Agreement and its Designated System is classified below an <br />Enterprise Configuration, upgrade planning is not included within the terms of this Agreement but can <br />be obtained from Harris at the rates then in effect for such service. <br />iv. On -Site Services. Initial Installation Services are optionally available, outside of this Agreement, <br />through Harris or its Authorized Dealer provided that Subscriber is in compliance with the terms of this <br />Agreement. <br />v. Tech -Link. Tech -Link is the restricted access, technical information section of Harris's web site. Harris <br />will provide FX subscribers access, via user ID and password authorization, to FX and SUMS release <br />documentation and downloadable distribution media. Harris will also provide additional authorization <br />to allow subscribers to view PVA, IAVA, and STIG assessment recommendations described in Section <br />4.B.a. <br />7. SOFTWARE SERVICES NOT INCLUDED <br />Services Not Included. The following services/products are not included within the terms of this Agreement: <br />Hardware Upgrades. In the occasional event that a Software Update released requires a corresponding <br />hardware change, Subscriber will need to purchase separately the compatible hardware required. Harris <br />will endeavor to notify Subscriber in advance via the system level release documentation or, if <br />applicable, via Software FX's upgrade planning service of any hardware changes needed in order to <br />implement a Software Update. No such notice will be given for Third Party Software Updates or <br />Excluded Products, and no hardware upgrade may be available. <br />ii. Software Update Installation. Installation of Software Updates for terminal products, Software Updates <br />for infrastructure, and Security Updates by Harris are not included, but such installations may be <br />obtained from Harris or its Authorized Dealer at the rates then in effect for such service, provided that <br />Subscriber is in compliance with the terms of this Agreement. <br />iii. Optional Support Services. Other Software support services Subscriber may require, including, but not <br />limited to, training, customized software programming or troubleshooting through Harris's Technical <br />Assistance Center are outside the scope of this Agreement but may be obtainable through other <br />programs offered by Harris. <br />8. SOFTWARE DISTRIBUTION AND INSTALLATION <br />All Software Updates shall be provided to Subscriber's contact designated in Exhibit A. In addition, each shipment <br />of Software Updates shall contain at least one set of Software release notes detailing the contents of the Software <br />Update and providing installation instructions <br />In the event any Software media contained within Subscriber's Designated System incurs damage, whether from <br />acts of Nature or human error, Harris shall provide replacements for such Software to Subscriber at no additional <br />charge, subject to the terms and conditions of this Agreement. <br />Page 5of10 <br />