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B. Organizational Capability 1. Provide the mission statement and vision of your organization: Mission Statement.' The mission of 211 Palm Beach/Treasure Coast is: to connect people to services 24 hours a day by understanding their individual emotional, financial, and community needs and to support the health & human service system as a whole. Vision: 211 Palm Beach/Treasure Coast envisions a community where people in crisis receive the information and support they need to weather life's storms. 2. Provide a brief summary of your organization, including areas of expertise, accomplishments and servea. 211 Palm Beach/Treasure Coast, as a 501(c)3 non-profit health and human service agency, is in its forty-seventh year of service overall and its twelfth year of service to the residents of Indian River County. 211 HelpLine provides a team of specially trained staff who are available 365 days a year, to provide crisis intervention/suicide prevention services and to assist callers in accessing needed services. The 211 HelpLine program serves as the front door to health and human services in Indian River, Martin, St. Lucie, Palm Beach, and Okeechobee Counties. 'This 24 hour/7 day per week telephone and technology based service is available to all populations in Indian River County; serves all geographic areas of the County; all ethnic groups; all age groups; all socio-economic levels; and all service needs. There is no criteria/eligibility for this service. The overall program goal of 211 HelpLine is to link clients to community-based services in order to meet their needs. To accomplish this, crisis intervention, suicide prevention, comprehensive information, assessment and referral, telephone counseling, service linkage, client advocacy, and, when possible, follow-up is provided. In 2017, the 211 HelpLine responded to 4,412 calls, texts, and emails from Indian River County residents and over 20,000 requests for help from the entire Treasure Coast service area. Special attributes of 211 HelpLine's services and areas of expertise are as follows: ® Active Listening; ® Non -Directive Counseling; ® Extensive Staff Training (100+hours); ® Knowledge and Expertise in Suicide Lethality Evaluation; ® Quality, Comprehensive Resource Database; ® Service Availability 24 hours a day, 365 days a year; ® Access via Cell Phone, Chat, E-mail, and Online, as well as regular Landlines; ® Toll Free Availability; ® Interpreter Service; and ® Collection and Reporting of Service Information/Community Needs. In regard to accomplishments over the past year, the Mental Health Connections Center opened in Indian River County and funding was provided to hire a new 211 staff person to work on-site. For this new position, we are proud to now have a staff person in four out of our five county service area. 2017 was also the inaugural year for our 211 Lifeline Luncheon that focused on the Heroin/Opioid Epidemic in our area. This was a very successful event and our largest to date. In addition, 211 has continued to provide Sunshine Telephone Reassurance services to Indian Page 3 of 13 173