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5. Please describe the staffing requirements of these programs. Be specific in indicating the number of paid professional positions and paid support staff positions. It should be noted that 211 HelpLine is a program that is staff intensive, also requiring state of the art technology and telephone infrastructure. In order to maintain the quality and necessary infrastructure, various funding entities cooperatively fund the program. As a result, when developing a budget for this program the costs are spread between the Treasure Coast Cost Center and the Palm Beach County Cost Center. Therefore, in the case of Indian River County, a contribution of $10,920 results in Indian River County residents receiving services that cost over 1.5 million dollars with $1,175,093 coming from Palm Beach County funders and $420,530 coming from the United Way, County Commissions, State, Children's Services Councils, foundations and contributions within the Treasure Coast. Otherwise 211 HelpLine could not operate and serve the five county area. 211 has a total of 46 staff members 34 are full-time and 11 are part-time. We have over 20 volunteers along with three part-time employees who work in 211's Sunshine Telephone Reassurance Program. There are no volunteers working in the Resource Center. All Resource Center Specialists must complete a 100+ hour training program prior to working in the resource center. Trained 211 Resource Center staff operate the telephones and respond to the myriad of calls that are received on a daily basis. Resource Center staffing totals 24 Resource Center Specialists -15 FTE and 9 PTE. Two of these Resource Specialists act as supervisors in addition to handling calls; while another Resource Specialists has added responsibilities related to scheduling. 211's VP of Operations oversees the Resource Center. For budgeting purposes, the costs associated with 1 full-time Specialist out of the total of 24 Resource Specialists is partially funded by Indian River County. ). uo rnese programs uv»ze vownreers:1 it yes, please aneny ciescnoe. 211 currently has 19 volunteers who serve on the board of directors and 25 volunteers who serve on the Treasure Coast Advisory Committee. Additionally, we have over 20 volunteers who support the Sunshine Telephone Reassurance Program. Our Special Needs Program also utilizes 2 volunteers for community outreach events and general administrative assistance. Recognizing the importance of volunteers for our organization, we recently applied for and were granted funds to hire a PT volunteer coordinator so we may grow our number of volunteers and their roles within 211. Description or the countywide purpose the funds will be used for. The 211 HelpLine in the Treasure Coast is collaboratively funded by four United Ways, one Community Chest, two Children's Services Councils, the Southeast Florida Behavioral Health Network (State Department of Children and Families) and three County Commissions (Indian River County, Martin County, and St. Lucie County) along with foundations, private contributions, and fundraising proceeds. All of these dollars go to support the personnel, benefits, and operating expenses related to the Treasure Coast Resource Center operation. Specifically, the funds coming from the Indian River Board of County Commissioners will be and have previously been dedicated to the Treasure Coast Operation and to the part-time Resource Center Specialist, telephone associated costs, and community relations costs. Page 5 of 13 175