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ORDER NO. PSC -2018 -0435 -TRF -EI <br />DOCKET NO. 20180088 -El <br />PAGE 4 <br />Table 1 <br />Set-up Fee Cost Components <br />Task <br />Time Per <br />Cost Per <br />Description <br />Customer <br />Customer <br />Customer service <br />3 minutes <br />$1.40 <br />Customer Care Specialist to handle calls and <br />enrollment in opt -out tariff, explain tariff <br />details, and set up customer's account as an <br />opt -out customer. <br />Metering services work <br />5 minutes <br />$2.93 <br />Work Force Management Specialist II to <br />order management <br />create initial work orders for opt -out meter <br />programming, meter exchange, and manual <br />meter routing. <br />Meter programming <br />30 minutes <br />$29.09 <br />Field Meter Tech to program the opt -out <br />and.labelling <br />meter and apply opt -out label to help ensure <br />an opt -out meter is not replaced with an <br />AMI smart meter. This work is performed at <br />a DEF lab. <br />Meter exchange <br />45 minutes <br />$43.63 <br />Field Meter Tech to travel to customer <br />premises, remove existing meter, replace <br />with opt -out meter, and close work orders. <br />Meter exchange - <br />45 minutes <br />$4.61 <br />Vehicle used by Field Meter Tech for meter <br />vehicle <br />exchange. The cost is based on DEF's cost <br />to operate the vehicle used by field <br />technicians. <br />Manual meter reading <br />20 minutes <br />$14.68 <br />Meter Route Analyst to determine location <br />route analysis <br />of opt -out participant and find efficient <br />meter reading route. <br />Total one-time cost per customer <br />$96.34 <br />Source: Exhibit A to DEF's Petition <br />DEF explained that the time per customer is based on a conservative average time <br />estimate for the specific tasks to be performed. We find the time estimates to be reasonable. The <br />cost per customer is calculated by multiplying the time to complete the task by the hourly rate of <br />the job performer. DEF provided cost support for its hourly rates which includes the confidential <br />annual salary, . payroll tax, benefits, pension, and incentives (bonus payments). We reviewed <br />hourly rate information provided by DEF in its 2009 rate case for customer service and field <br />labor and find the hourly rates included in this docket are reasonable. Furthermore, DEF's <br />salaries are comparable to those approved for FPL's opt -out charges. <br />