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A TRUE COPY <br />UERTIFICATION ON LAST PAGE <br />J.R. SMITH, CLERK <br />EXHIBIT C <br />FIBER OPTIC SERVICE LEVEL GUIDELINES <br />Terms not defined in these Guidelines shall be as defined, if defined, in the Linear Facilities Pole <br />Attachment Agreement dated December , 2018, by and among the City of Vero Beach, the <br />School Board of Indian River County, and Indian River County and Florida Power & Light <br />Company (the "Agreement"). <br />FPL Transmission/Substation Operations shall provide to Licensee specific services relating to <br />the restoration of and scheduled work related activities on the System located in the FPL <br />substations and OPGW cables attached to FPL transmission poles and in the Supply Space on <br />FPL transmission poles. <br />Transmission/Substation Operations: <br />The safety of employees and the integrity of the FPL electric system shall have priority over the <br />services that FPL agrees to provide to Licensee. Notwithstanding the forgoing, the <br />Transmission/Substation Operations unit of FPL shall provide the following services to Licensee <br />24 hours per day, 7 days per week. <br />The Transmission/Substation Operations unit of FPL shall be responsible for scheduled work <br />and restoration of unscheduled outages on OPGW cables attached to transmission poles, 24 <br />hours per day, 7 days per week. Emergency restorations may be either temporary or permanent <br />in nature. <br />Transmission/Substation Operations shall respond to all confirmed fiber breaks immediately <br />upon notice by Licensee to Transmission/Substation Operations. <br />An outage on the fiber optic network for which Transmission will provide restoration services is <br />defined as the failure of one or more optical fibers to provide an optical link that meets the <br />requirements of the equipment connected to the fibers. <br />Transmission/Substation Operations shall assign a coordinator and dispatch the appropriate <br />resources to the damaged area and provide restoration service once this area is determined and <br />communicated by Licensee. <br />FPL's Responsibilities for Unscheduled Outages: <br />■ Designate a Transmission/Substation Operation coordinator for each break. <br />■ Dispatch appropriate resources <br />■ Upon arrival at the site of the damaged fiber optic facility, Transmission/Substation <br />Operations personnel shall help Licensee personnel determine the precise location of the <br />damage. <br />■ With Licensee coordinator, jointly make the decision whether a permanent or temporary <br />repair is needed considering that personnel safety and the integrity of the power <br />transmission system take priority. <br />■ Assist in determining the safest cable repair alternative. <br />■ Insure appropriate equipment is at the restoration site. <br />Fiber Attachment Agreement 116402702.1 <br />