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Note: All hardware, software and associated miscellaneous materials not covered under warranty or manufacturer's maintenance are the responsibility of the "County" and/or the equipment manufacturer. The "Contractor" is not responsible for hardware or software, only the labor to maintain or install the hardware and software. ON-SITE TECHNICAL SERVICE SUPPORT: Two days per week on-site preventive maintenance service provided by assigned trained AK technicians to be scheduled weekly during business hours Monday through Friday except for approved "County" (State) Holidays. The on-site technician shall assist PSAPs and E911 Coordinator in providing any 911 related statistical or monthly status reports to the PSAP as needed. The on-site technician shall perform a quarterly review of all circuits and advise the E911 Manager of any changes. "Contractor" shall schedule staff to provide on-site technical support during an anticipated event such as a hurricane or other disaster or high-profile event at no additional cost to "County". "Contractor" will not call out any other service that will incur costs to the "County" without prior E911 Manager's consent. The AK technicians will be on-site two days per week and will check in with each PSAP and the 911 coordinator each day and take direction from the 911 coordinator. REMOTE TECHNICAL SERVICE SUPPORT: 24 hour service performed by an AK Associate trained technician for all out of hours service problems. Response for major outages shall be within a maximum two hour time frame and for non -service affecting problems a four hours time frame. AK Associates shall provide the "County" with a current escalation list, including an 800 number for all service requests. TERM OF MAINTENANCE AGREEMENT: This Agreement shall commence on the date both parties execute this agreement and terminate five (5) years thereafter (the "Initial Term"), unless earlier terminated in accordance with the provisions of this Agreement. This Agreement shall be automatically renewed and continue in force on a year-to-year basis ("Extended Term") until terminated by either party upon a ninety days (90) days written notice to the other party prior to the expiration of the Initial Term or any subsequent Extended Term. The annual rate shall not increase more than 2% per year for additional years or a new fixed rate may be established between the "County" and the "Contractor". CONFIDENTIALITY: "Contractor" shall not disclose any confidential information concerning "County" or its affairs, unless required by law, or with the consent of "County". "Contractor" understands that "County" is a governmental entity and as such is prohibited by Florida laws from keeping the terms of this Agreement confidential should there be a request for said information. If required to disclose any such information, "Contractor" or "County", as appropriate, shall give the other notice as soon as possible. 4