Laserfiche WebLink
response time for major outages is within two hours. AK Associates effectively streamlines <br />vendor relations by becoming the sole coordinator responsible for customer support; thereby <br />reducing delays for repairs or installations. <br />FUNDING: <br />Funding for the proposed contract in the amount of $89,900, is budgeted and available in the 911 <br />Surcharge Fund/Communication Center/Maintenance-Other Equipment (Account Number <br />12013325-034690). <br />RECOMMENDATION: <br />Staff recommends the Board waive the requirements for bids, and approve AK Associates Elite <br />Premier Contract for maintenance of 911 Call Taking Equipment. <br />ATTACHMENTS: <br />Purchase, Installation and Maintenance Service Contract between Indian River <br />County and AK Associates <br />2. Text -to -911 Quote from AK Associates <br />Geo Diverse Guardian with Hardware Refresh Quote from AK Associates <br />4. AK Associates Sole Source Letter <br />81 <br />