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QUOTE <br />Municipal Captioning Inc. <br />214 Muirfield Ridge Dr <br />Garner, North Carolina 27529 <br />United States <br />Phone:6172451744 <br />Toll free: 8888986864 <br />municipalcaptioning.com <br />Notes <br />Link Electronics shall provide service during regular business hours with the schedule to be based on the specific needs of the <br />customer as determined by Link Electronics. In addition, Link Electronics shall provide unscheduled remedial maintenance <br />("on- call service") as and when needed. Both scheduled and unscheduled service maintenance shall include the following as <br />deemed necessary by Link Electronics. Hardware maintenance will be performed at the Link Electronics factory. Software and <br />operating system maintenance will be performed online. <br />Cost of Service Agreement after the first year (first year of service included in purchase price): <br />ACE -2000/492 bundle --- $5,000 Per year <br />ACE -2200/492 bundle --- $7,000 Per year <br />Service Agreement includes: <br />• Software version updates <br />• Firmware updates <br />• Hardware maintenance and updates; ACE -2000 Series of products and Link Encoder <br />• Updates to Language Model <br />• Speaker ID additions or changes and additions as needed <br />• Telephone technical Support 24/7 X 365 days per year <br />--------------- <br />Services not included in Service Agreement (unless amended in service contract): <br />• Other safety tests or installations, whether or not recommended or directed by governmental authorities or by insurance <br />companies. <br />• Any replacements with parts of a different design. <br />• Repairs caused by negligence or misuse of the equipment or any other factor except ordinary wear and tear. <br />--------------- <br />The Customer will be required to pay for all shipping charges, in the event that the system needs to be shipped to/from the <br />factory for maintenance or repairs. <br />157 <br />Page 2 of 2 for Quote #1033 <br />