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6. MDM PORTAL 60 <br />6.1 Description 60 <br />6.2 MDM Portal Roles and Responsibilities Matrix 61 <br />7. SOFTWARE, TOOLS, AND METHODOLOGIES 63 <br />8. DEPLOYMENT SCHEDULE 63 <br />EXHIBIT 2 - CHARGES AND PERFORMANCE 64 <br />SERVICE PRICING 64 <br />WARRANTEE 66 <br />PERFORMANCE CRITERA 66 <br />EXHIBIT 3 — CUSTOMER NOTIFICATION POSTCARD 68 <br />EXHIBIT 4 — CUSTOMER NOTIFICATION DOOR HANGERS 69 <br />EXHIBIT 5 - DEFINITIONS 70 <br />7 <br />