2020-008 - Laserfiche WebLink

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0HARRISTM and to determine the Software release levels for Licensed Programs contained within Subscriber's System at the time of enrollment, together with any hardware updates necessary to accommodate Software Updates. ii. Installation Phone Su port. Subscriber's Software FX subscription shall include telephone support by 1,311arris' Technical Assistance Center (TAC) personnel with respect to the installation of Software Updates. Such support will be available during L3Harris' normal business hours (8:00 a.m. to 5:00 p.m. Eastern Standard Time Monday through Friday, excluding holidays) and for a period of ninety (90) days from the date the Software Update is released to Subscriber. After-hours emergency support will be available through L3Harris optional System Maintenance services at prices then in effect, provided that Subscriber is in compliance with the terms of this Agreement. iii. Upgrade Planning. If Subscriber is in compliance with the terms of this Agreement and its Designated System is classified as an Enterprise Configuration, L3Harris or its Authorized Dealer shall provide an annual consultation service to review L3Harris' planned Software releases and evaluate the operational and financial impact such releases may have on Subscriber's Designated System. If Subscriber is in compliance with the terms of this Agreement and its Designated System is classified below an Enterprise Configuration, upgrade planning is not included within the terms of this Agreement but can be obtained from L3Harris at the rates then in effect for such service. iv. On -Site Services. Initial Installation Services are optionally available, outside of this Agreement, through L3Harris or its Authorized Dealer provided that Subscriber is in compliance with the terms of this Agreement. v. Tech -Link. Tech -Link is the restricted access, technical information section of L3Harris's web site. L3Harris will provide FX subscribers access, via user ID and password authorization, to FX and SUMS release documentation and downloadable distribution media. L3Harris will also provide additional authorization to allow subscribers to view PVA, IAVA, and STIG assessment recommendations described in Section 4.B.a. 7. SOFTWARE SERVICES NOT INCLUDED Services Not Included. The following services/products are not included within the terms of this Agreement: i. Hardware Upgrades. In the occasional event that a Software Update released requires a corresponding hardware change, Subscriber will need to purchase separately the compatible hardware required. L3Harris will endeavor to notify Subscriber in advance via the system level release documentation or, if applicable, via Software FX's upgrade planning service of any hardware changes needed in order to implement a Software Update. No such notice will be given for Third Party Software Updates or Excluded Products, and no hardware upgrade may be available. ii. Software Update Installation. Installation of Software Updates for terminal products, Software Updates for infrastructure, and Security Updates by L3Harris are not included, but such installations may be obtained from L3Harris or its Authorized Dealer at the rates then in effect for such service, provided that Subscriber is in compliance with the terms of this Agreement. iii. Optional Support Services. Other Software support services Subscriber may require, including, but not limited to, training, customized software programming or troubleshooting through L3 Harris's Technical Assistance Center are outside the scope of this Agreement but may be obtainable through other programs offered by L3Harris. 8. SOFTWARE DISTRIBUTION AND INSTALLATION All Software Updates shall be provided to Subscriber's contact designated in Exhibit A. In addition, each shipment of Software Updates shall contain at least one set of Software release notes detailing the contents of the Software Update and providing installation instructions Page 5of10