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The target populations we serve are families living in Indian River County with a household income at or <br />below 200% federal poverty level. According to the United Way of Florida's ALICE (Asset -Limited, <br />Income -Constrained, Employed) Report, of the 55,427 households in Indian River County, 51 percent <br />struggle to pay for basic needs, including food, housing, healthcare, childcare, and transportation. <br />Statewide, 46 percent of households face the same financial challenges. The percentage of households <br />living below the poverty level was 11 percent in 2016. However, the percentage of households above the <br />poverty line but still beneath the ALICE threshold jumped from 31 percent in to 40 percent. <br />In Indian River County in 2018, an average of 647 families per day participated in the Member Share <br />Grocery Program and we provided 22,863 units of services that included emergency food boxes, clothing <br />and household services to our clients, referrals made to collaborative agency partners. Over 15,122 total <br />households have registered and benefitted from hunger -relief services, 855 unique household (average <br />household size 3) received crisis counseling to stabilize their lives, and 322 individuals worked with our <br />workforce development program to develop job skills and begin the job acquisition process. 110 <br />households increased their income, moving 39 families out of poverty toward self-sufficiency, and 16 <br />families to self-sufficiency with household income over 200% of the Federal Poverty line. <br />3. Briefly list any certifications and/or accreditations obtained by your agency. <br />Our direct services staff is required to receive annual training from the Florida Department of Children and <br />Families in the areas of Security Awareness, HIPAA, Domestic Violence and Civil Rights. Additionally, <br />staff receive training from the Retail Learning Institute, a division of Coca-Cola, an online learning <br />platform that provides internationally recognized certifications in Customer Service, Business Ethics, <br />Sexual Harassment, Professionalism, and Safety and Hygiene. All STEP staff are certified Financial <br />Educators through the National Financial Education Council. <br />158 <br />