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B. Organizational Capability 1. Provide the mission statement and vision of your organization: Mission Statement: The mission of 211 Palm Beach/Treasure Coast is: to connect people to services 24 hours a day by understanding their individual emotional, financial, and community needs and to support the health & human service system as a whole. Vision: 211 Palm Beach/Treasure Coast envisions a community where people in crisis receive the information and support they need to weather life's storms. 2. Provide a brief summary of your organization, including areas of expertise, accomplishments and population served. 211 Palm Beach/Treasure Coast, as a 501(c)3 non-profit health and human service agency, is in its forty-eighth year Of service overall and its thirteenth year of service to the residents of Indian River County. 211 HelpLine staffs a team of specially trained Resource Center Specialists, who are available 365 days a year, to provide crisis intervention and suicide prevention services and to assist clients in accessing services and resources that suit their individual needs. The 211 HelpLine program serves as the front door to health and human services in Indian River, Martin, St. Lucie, Palm Beach, and Okeechobee Counties. We are the number to call when you don't know who to call. This 24 hour/7 day per week telephone and technology based service is available to all populations in Indian River County; serves all geographic areas of the County; all ethnic groups; all age groups; all socio-economic levels; and all service needs. There is no criteria/eligibility for this service. The overall program goal of 211 HelpLine is to link clients to community-based services in order to meet their needs. To accomplish this, crisis intervention, suicide prevention, comprehensive information, assessment and referral, emergency counseling, service linkage, client advocacy, and, when possible, follow-up is provided. In 2018, the 211 HelpLine responded to 3,848 requests for help from Indian River County residents via phone, text, and email and gave 5,721 referrals to local agencies. These requests represented 5,549 problems and needs, with the top individual need (27%) being for mental health and addiction services. Various financial needs, including housing, healthcare, utility assistance, and food insecurity, accounted for 57% of all inquiries. For the year, we assisted with over 20,000 requests for help from the entire Treasure Coast service area. Special attributes of 211 HelpLine's services and areas of expertise are as follows: • Active Listening; • Non -Directive Counseling; • Extensive Staff Training (100+hours); • Knowledge and Expertise in Suicide Lethality Evaluation; • Quality, Comprehensive Resource Database; • Service Availability 24 hours a day, 365 days a year; • Access via Phone, Chat, E-mail, Text, and website; • Toll Free Availability; • Interpreter Service; and • Collection and Reporting of Service Information/Community Needs. In regard to accomplishments over the past year, 211 staff and management has worked hard at promotion and marketing, ensuring all residents in our service area know about our valuable services. Our expertise and performance history played a key role in us taking on additional projects. We were chosen to run the "My Florida Vet" project in all five counties we serve. This veteran specific project makes our 4th program helping the residents of In 1 7 0 er County. After applying, we were selected to