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5. Please describe the staffing requirements of these programs. Be specific in indicating the number of paid professional positions and paid support staff positions. It should be noted that 211 HelpLine is a program that is staff intensive, also requiring state of the art technology and telephone infrastructure. In order to maintain the quality and necessary infrastructure, various funding entities cooperatively fund the program. As a result, when developing a budget for this program, the costs are spread between the Treasure Coast Resource Center and the Palm Beach County Resource Center. Therefore, in the case of Indian River County, a contribution of $10,767 results in Indian River County residents receiving services that cost over 1.8 million dollars with $1,281,643 coming from Palm Beach County funders and $522,762 coming from the United Way, County Commissions, State, Children's Services Councils, foundations, and contributions within the Treasure Coast. Otherwise 211 HelpLine could not operate and serve the five county area. 211 has a total of 57 staff members 45 are full-time and 12 are part-time. We have three part-time employees who work in 211's Sunshine Telephone Reassurance Program. We have a Community Relations Specialist on the Treasure Coast who is available to attend community meetings in Indian River County and stay abreast of and responsive to the specific needs of your residents. Our Help Me Grow program has five fulltime staff members to serve the five -county region, plus one FT Coordinator serving on the Treasure Coast. My Florida Vet currently has one Veterans Care Coordinator on staff. Trained 211 Resource Center Specialists operate the telephones and respond to the myriad of calls, texts, and chats that are received on a daily basis. Resource Center staffing totals 27 Resource Center Specialists, 22 are FT and 5 PT. Two of these Resource Specialists act as supervisors in addition to handling calls; while another. Resource Specialists has added responsibilities related to scheduling. 211's VP of Operations oversees the Resource Center. For budgeting purposes, the costs associated with 1 full-time Specialist out of the total of 27 Resource Specialists is partially funded by Indian River County. 6. Do these programs utilize volunteers? If yes, please briefly describe. 211's Sunshine Telephone Reassurance Program has run predominately on volunteers since its inception, with 20 currently serving in this program. In addition, we have another 20 volunteers/interns that assist in various departments and programs within our agency. Our Board of Directors is also made up entirely of volunteers. 7. Description of the countywide purpose the funds will be used for. The 211 HelpLine in the Treasure Coast is collaboratively funded by four United Ways, one Community Chest, two Children's Services Councils, the Southeast Florida Behavioral Health Network (State Department of Children and Families) and three County Commissions (Indian River County, Martin County, and St. Lucie County) along with foundations, private contributions, and fundraising proceeds. All of these dollars go to support the personnel, benefits, and operating expenses related to the Treasure Coast Resource Center operation. Specifically, the funds coming from the Indian River Board of County Commissioners will be and have previously been dedicated to the Treasure Coast Operation and to partially fund the salary/benefits of one FT Resource Center Specialist. 172