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A TRUE COPY <br />CERTIFICATION ON LAST PAGE <br />Thank you for selecting us for your payment processing needs Accepting numerous payment options provides a convenience to your customers, increases your customers' <br />ability to make purchases at your establishment, and helps speed payment to your account <br />Your Merchant Processing Application will indicate the types of payments and Services you have elected to accept These Program Terms and Conditions ("the Program <br />Guide") presents terms governing the acceptance of Visa, Mastercard& and Discover(& Network Credit Card and Non -PIN Debit Card payments, PayPal® in-store Card <br />payments, American Express® Card transactions and applicable Non -Bank Services <br />This Program Guide, your Merchant Processing Application and the schedules thereto (collectively, the "Agreement'), including, without limitation, the <br />Interchange Qualification Matrix and American Express Program Pricing and one of the Interchange Schedules, as applicable to your pricing method as set forth <br />in the Merchant Processing Application, contains the terms and conditions under which Processor andlor Bank andlor other third parties, will provide services . <br />We will not accept any alterations or strike -outs to the Agreement and, if made, any such alterations or strike -outs shall not apply. Please read this Program <br />Guide completely. <br />You acknowledge that certain Services referenced in the Agreement may not be available to you. <br />IMPORTANT INFORMATION ABOUT BANK'S RESPONSIBILITIES: <br />Discover Network Card Transactions, PayPal in-store Card Transactions, American Express Card Transactions and other Non -Bank Services are not provided to <br />you by Bank, but are provided by Processor and/or third parties. <br />The provisions of this Agreement regarding Discover Network Card Transactions, PayPal in-store Card Transactions, American Express Card Transactions and <br />other Non -Bank Services constitute an agreement solely between you and Processor and/or third parties. Bank is not a party to this Agreement insofar as it <br />relates to Discover Network Card Transactions, PayPal in- store Card Transactions, American Express Card Transactions and other Non -Bank Services, and <br />Bank is not responsible, and shall have no liability, to you in any way with respect to Discover Network Card Transactions, PayPal in-store Card Trans- actions, <br />American Express Card Transactions and Non -Bank Services. <br />OTHER IMPORTANT INFORMATION. <br />Cards present risks of loss and non-payment that are different than those with other payment systems In deciding to accept Cards, you should be aware that you are also <br />accepting these risks. <br />Visa U S A, Inc ("Visa") Mastercard Worldwide ("Mastercard"). DFS Services LLC ("Discover Network"), PayPal. Inc ("PayPal') and American Express Company, Inc <br />("American Express") are payment card networks that electronically exchange Sales Drafts and Chargebacks for Card sales and Credits Sales Drafts are electronically <br />transferred from banks (in the case of Mastercard and Visa transactions) or network acquirers (in the case of Discover Network and PayPal in-store Card transactions) that <br />acquire them from merchants such as yourself through the appropriate Card Organization, to the Issuers These Issuers then bill their Cardholders for the transactions The <br />Card Organizations charge the Acquirers interchange fees pricing and/or assessments for submitting transactions into their systems A substantial portion of the Discount <br />Rate or Transaction Fees that you pay will go toward these interchange fees, pricing and assessments <br />In order to speed up the payment process, the Issuer transfers the funds back through the Card Organization to the Acquirer at approximately the same time that the Issuer <br />receives the electronic Sales Drafts Even though the payments under this system are made simultaneously, all payments made through the Card Organizations are <br />conditional and subject to reversals and adjustments <br />Each Card Organization has developed Card Organization Rules that govern their Acquirers and Issuers and the procedures responsibilities and allocation of risk for this <br />process Merchants are also bound by Card Organization Rules and applicable laws and regulations. The Card Organization Rules and applicable laws and regulations give <br />Cardholders and Issuers certain rights to dispute transactions. long after payment has been made to the merchant including Chargeback rights <br />We do not decide what transactions are charged back and we do not control the ultimate resolution of the Chargeback While we can attempt to reverse a Chargeback to the <br />Issuer, we can only do so if the Issuer agrees to accept it or the Card Organization requires the Issuer to do so after a formal appeal process Sometimes, your customer <br />may be able to successfully charge back a Card transaction even though you have provided your goods or services and are otherwise legally entitled to payment from your <br />customer While you may still be able to pursue claims directly against that customer neither we nor the Issuer will be responsible for such transactions <br />You will be responsible for all Chargebacks and adjustments associated with the transactions that you submit for processing Please refer to the Glossary for certain <br />capitalized terms used in the Agreement. including this Preface (if not defined above) Capitalized terms not otherwise defined in the Agreement may be found in the Card <br />Organization Rules <br />