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• contain the sum of the fuel cost and PPG inclusive of all applicable Federal, State, County, Local and other fuel taxes. You acknowledge and agree that your sole remedies with respect to the WEX Full Acquiring services will be against us and not WEX, except to the extent that WEX knows of any fraud related to the WEX cards and fails to provide notice of such fraud or WEX commits fraud in respect to the WEX Full Acquiring Services. Voyager cards • You must check Fleet Cards for any printed restrictions at the point of sale. • You must establish a fair policy for the exchange and return of merchandise. • You must promptly submit credits to us for any returns that are to be credited to a Voyager cardholder's account. • You must not give any cash refunds to any Voyager card holder in connection with a sale, unless required by law. In addition to the information set out in Section 11 (Sales Drafts), you must include the following information on a single page document constituting the sales draft for Voyager transactions: • all authorization request data for Voyager card sales must include the following: —Voyager cardholder account number, —card expiration date, —driver identification number; and —the amount of the transaction, date and time of the transaction, —quantity of goods sold, unit price, and product code (the "Authorization Request Data"). • all manual Voyager card sales (in other words, sales facilitated by a card imprinter) must include: —the Authorization Request Data, —an authorization number or other approval code from Voyager, —the type of goods sold, quantity of goods sold, unit price/price per gallon (if applicable), taxes, and —any coupons presented within the product. . the product detail outlined must equal the total amount of the sale when calculated, in other words: —product quantity x unit price must equal product amount. —the sum of all product amounts including taxes minus any coupons must equal the total transaction amount. You must not remove fuel tax at the point of sale. For all payment system product codes that are taxable, transaction dollar amount and price per gallon (PPG) must contain the sum of the fuel cost and PPG inclusive of all applicable Federal, State, County, Local and other fuel taxes. If there is an increase of 15% or more compared to the previous month in the number of Voyager transaction authorization calls that are not due to our or Voyager system outages, we may, at our discretion, deduct telephone charges from the settlement of your Voyager transactions. Fees will not exceed $0.25 per call. Settlement of Voyager transactions will generally occur by the fourth banking day after we process the applicable card transactions. We will reimburse you for the dollar amount of sales you submit for a given day, reduced by the amount of chargebacks, tax exemptions, discounts, credits, and the fees set out in the Agreement You must notify us of any errors contained with the settlement reports within 30 calendar days of receipt of such report. Neither we nor Voyager will be required to reimburse you for sales submitted more than 60 calendar days from the date of purchase. For daily transmission of sales data, you must securely maintain true and complete records for a period of not less than 36 months from the date of the generation of the data. You may store records on electronic media, if secure. You are responsible for the expense of retaining sales data records and sales drafts. APPENDIX 2 ADDITIONAL PROVISIONS FOR AMERICAN EXPRESS TRANSACTIONS For merchants participating in the American Express OptBlue® Program, you should review the operating guide made available to you at www,am .ri an xpress om/m -rchantoRguide. Treatment of the American Express marks Whenever payment methods are communicated to customers, or when customers ask what payments are accepted, you must indicate your acceptance of the American Express card and display the American Express marks (including any card application forms provided to you) as prominently and in the same manner as any other payment products. You must not use the American Express marks in any way that injures or diminishes the goodwill associated with the mark, nor (without our prior written consent) indicate that American Express endorses your goods or services. You must only use the American Express marks as permitted. You must cease using the American Express marks upon termination of your acceptance of American Express cards. A TRUE COPY CERTIFICATION ON LAST PAGE J.R. SMITH, CLERK For additional guidelines on the use of the American Express marks, please contact Customer Service. Treatment of American Express cardholder Information Any and all cardholder information is confidential and the sole property of the card issuing bank, American Express or its affiliates. Except as otherwise specified, you must not disclose cardholder Information, nor use nor store it, other than to facilitate transactions at your establishments in accordance with the terms on which you are authorized to accept American Express cards. Authorization for Card Not Present transactions If you process a Card Not Present transaction you must obtain the following information: • the card number; • the card expiration date; • the cardholder's name as it appears on the card; • the cardholder's billing address; and • the delivery address if different from the billing address. In addition, for Internet transactions you must: • use any separate merchant identification numbers (Seller ID) established for your Internet orders in all of your requests for authorization and Submission of charges; • provide us with at least one (1) month's prior written notice of any change in your Internet address; and • comply with any additional requirements that American Express provides from time to time. American Express has the right to chargeback for any Card Not Present transaction that the cardholder denies making or authorizing. However, American Express will not chargeback for any.Card'Not Present transaction based solely upon a claim by a' cardholder that he or she did not receive the disputed goods if you have: • verified the address to which the goods were shipped was the cardholder's full billing address; and • provided proof of delivery signed by the cardholder or an authorized signer of the card indicating the delivery of the goods or services to the cardholder's full billing address. American Express will not be liable for actual or alleged fraudulent transactions over the Internet and will have the right to chargeback for those charges. If a disputed transaction arises involving a card not present transaction that is an Internet electronic delivery transaction, American Express may exercise a chargeback for the full amount of the transaction and place you in any of its chargeback programs. Charge records (also known as 'sales drafts') For each transaction submitted: • electronically - you must create an electronically reproducible charge record; and • on paper - you must create a charge record containing all of the following required data: —full card number and expiration date, and if available, cardholder name; —the date the transaction was incurred; —the amount of the transaction, which must be the total price for the purchase of goods and services (plus applicable taxes and gratuities) purchased on the card; —the authorization approval; —a clear description of the goods and services purchased by the cardholder; —an imprint or other descriptor of your name, address, merchant identification number and, if applicable, store number; —the words "No Refunds" if you have a no refund policy, and your return and cancellation policies; and —the cardholder's signature (if a Card Present transaction and you are not participating in the No Signature Program), or the words "telephone order," "mail order," "Internet Order," or "signature on file," as applicable (if a Card Not Present transaction). In the charge record (and a copy of the customer's receipt) you must: • include your return and cancellation policies; and • mask truncated card riumber digits with replacement characters such as "x," " " or "#," and not blank spaces or numbers. If the cardholder wants to use more than one card for payment of a purchase, you may create a separate charge record for each card used. However, if the cardholder is using a single card for payment of a purchase, you must not divide the purchase into more than one transaction, and you must not create more than one charge record. Refunds To issue a refund you must: • compare the last four digits on the charge record against the card presented (when applicable); • issue the credit in the currency in which the original transaction was submitted to us; and • issue the credit to the card used to make the original purchase. If the credit is for the return of a gift by someone other than the cardholder who made the original purchase, you must apply your usual refund policy. If the cardholder indicates that the card on which the purchase was originally made is no longer active or available: 17