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B.1 Mission. State the mission for serving the needs of low- income, very low- income, and extremely low- income families in the jurisdiction for the next five years. The Indian River County Board of Commissioners HCV Program is committed to partnering with private owners and property managers in an efficient, professional and ethical manner as a team effort to provide decent. safe, sanitary and affordable housing for the clients that we serve in this community and to enhancing the housing stock for under privileged and low income. including seniors' and To assist and prepare law to moderate income residents in making a transition to a greater financial security: and To provide our clientele with empathy, dignity and responsive customer service: and To provide the highest quality customer service. with uncompromised integrity. B.2 Goals and Objectives. Identify the quantifiable goals and objectives that will enable the Agency to serve the needs of low- income, very low- income, and extremely low- income families for the next five years. Current goals and objectives: I. EXPAND THE SUPPLY OF ASSISTED HOUSING BY: • APPLYING FOR ADDITIONAL VOUCHERS INCLUDING VASH AS THEY BECOME AVAILABLE FROM HUD OR ANY OTHER STATE FUNDED PROGRAM; • CONDUCTING OUTREACH EFFORTS TO POTENTIAL LANDLORDS. 2. IMPROVE THE UUALITY OF ASSISTED HOUSING BY: • FOCUSING EFFORTS TO IMPROVE SPECIFIC MANAGEMENT FUNCTIONS, SUCH AS RENT REASONABLENESS REVIEWS INCOME VERIFICATIONS VOUCHER UNIT INSPECTIONS AND APPROPRIATE RESPONSE TO PROGRAM VIOLATIONS. 3. PROMOTE SELF-SUFFICIENCY AND ASSET DEVELOPMENT OF ASSISTED HOUSEHOLDS BY: • PROVIDING OR ATTRACTING SUPPORTIVE SERVICES TO IMPROVE RECIPIENTS' EMPLOYABILITY AND TO EDUCATE RECIPIENTS' ON HOMEOWNERSHIP PROGRAMS. 4. ADMINISTRATION OF THE HCV PROGRAM WITH EXCELLENCE BY: • MAINTAINING 95% OR BETTER UTILIZATION RATE; • PROVIDING QUALITY SERVICE TO CUSTOMERS AND CLIENTS THROUGH OPEN COMMUNICATION, WORKSHOPS AND/OR MEETINGS TO EXPLAIN THE HOUSING CHOICE VOUCHER PROGRAM AND OTHER OPPORTUNITIES; B.3 Progress on meeting the goals and objectives: 1. Expanded and increased the supply of assisted housing: • HUD allocated an additional 31 VASH Vouchers for homeless veterans in Indian River County; IRC HCV Program now admisters 46 VASH vouchers total. 2. Improved the quality of assisted housing: • Set payment standards to an amount in order to attract quality housing from owners on the private market; • Inspected units every six to 12 months as needed; • Continued to encourage portability to clients that want to move to other jurisdictions for improved housing needs. 3. Promoted self-sufficiency and asset development for our assisted households: • Partnered with additional supportive service agencies and homeownership agencies in providing participants with the availability to purchase their own home and to continue their education. 4. Administration of the HCV program: • Earned the HUD SEMAP High Performer by utilizing the budget authority at 98% or better; • Provided training for staff throughout the fiscal year with Health Advocate, such as: Anger Management, Stress Management and numerous other trainings offered to enhance the customer services that the Rental Assistance HCV Program provides. B.4 Violence Against Women Act (VAWA) Goals. Provide a statement of the goals, activities objectives, policies, or programs that will enable the Agency to serve the needs of child and adult victims of domestic violence, dating violence, sexual assault, or stalking. Indian River County Rental Assistance HCV Program has a Memorandum of Agreement to Collaborate with Safespace by providing referrals to Safespace depending on the need. In addition, Indian River County Board of Commissioners HCV Program provides VAWA information regarding the tenant rights at lease up and at annual recertifications. Flyers are posted in the office with detailed information an how to obtain assistance if needed. B.5 Significant Amendment or Modification. Provide a statement on the criteria used for determining a significant amendment or modification to the 5 -Year Plan. Indian River County Rental Assistance HCV Program defines "Significant Amendments" would be changes to Federal Regulations that may be required by HUD and any changes to the HCV Admin Policy which would significantly and substantially alter the HCV Program mission; and Indian River County Rental Assistance HCV Program defines "Substantial Deviation/Modification" as a fundamental change to the HCV Program mission statement, goals or objectives identified in the Five Year and Annual Plan. Indian River County Board of Commissioners HCV Program has no "Significant Amendments" or and "Substantial Deviation/Modifications to the mission statement, goals and objectives on the five year and annual plan, Page 2 of 4 form HUD -50075-5Y (12/2014)