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A TRUE COPY <br />CERTIFICATION ON LAST PAGE <br />'606MAL <br />Contract Number CI -110-950 EXHIBIT "All <br />SCOPE OF WORK <br />During the term of the Contract, Ci agrees (i) to provide the Customer with repair, maintenance services and parts to maintain the <br />Customer's radio equipment as set forth herein and (ii) to provide the products and services as described in Exhibit A and B at the <br />prices set forth in Exhibits B and C. <br />1. Conditions of Service <br />Ci shall supply staffing, supervision, labor, service facilities, repair parts, test equipment and supplies necessary to meet the service <br />requirements stated herein. <br />2. Terminal Equipment Maintenance <br />3. Fixed Equipment Maintenance <br />A. Emergency Service shall be provided by Ci for Fixed Equipment Maintenance and Ci will respond within two (2) hours ofthe <br />Customer's request for Emergency Service. <br />B. Ci shall not be liable for any costs incurred for repair and/or replacement of any Fixed Equipment that becomes inoperative due <br />to user or third -party negligence, installation or removal; liquid intrusion; lightening damage or Acts of God. Any component parts <br />replaced under this Section shall be returned to Customer for inspection. <br />C. Ci shall not be liable for any costs incurred for correcting, repairing or replacing infrastructure or data corruption caused by (i) <br />improper operations of Customer or any third party or (ii) failure of Associated Systems. " Associated Systems" are defined as <br />any equipment used in the operation of the Customer's Fixed Equipment or Terminal Equipment that is not maintained by Ci. <br />4. Preventative Maintenance <br />Ci will annually perform verification on Terminal Equipment covered by this Contract to validate factory specifications and will <br />correct any deficiencies found. <br />5. General <br />All services provided under this Contract are only applicable to the Terminal Equipment, Fixed Equipment and Other Equipment <br />listed in Exhibit "B". <br />Page 5 of 12 <br />