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the time of enrollment, together with any hardware updates necessary to accommodate Software Updates. ii.a Installation Phone Support. a Subscriber's Software FX subscription shall include telephone support bya Harris' Technical Assistance Center (TAC) personnel with respect to theinstallation of Softwarea Updates. Such support will be available during Harris' normal business hours (8:00 a.m. to 5:00 p.m.a Eastern Standard Time Monday through Friday, excluding holidays) and for a period of ninety (90)a days from the date the Software Update is released to Subscriber. After-hours emergency support willa be available through Harris optional System Maintenance services at prices then in effect, provided thata Subscriber is in compliance with the terms of this Agreements iii.aUparade PlanningaIf Subscriber is in compliance with the terms of this Agreement and its Designateda System is classified as an Enterprise Configuration, Harris or its Authorized Dealer shall provide ana annual consultation service to review Harris' planned Software releases and evaluate the operationala and financial impact such releases may have on Subscriber's Designated System. If Subscriber is ina compliance with the terms of this Agreement and its • Designated System is classified below ana Enterprise Configuration, upgrade planning is not included within the terms of this Agreement but cana be obtained from Harris at the rates then in effect for such service.a iv.a On -Site Services.a Initial Installation Services are optionally available, outside of this Agreement, through Harris or its Authorized Dealer provided that Subscriber is in compliance with the terms of thisa Agreement.a v.a Tech -Link. Tech -Link is the restricted access, technical information section of Harris's web site. Harrisa will provide FX subscribers access, via user ID and password authorization, to FX and SUMS releasea documentation and downloadable distribution media. Harris will also provide additional authorizationa to allow subscribers to view PVA, IAVA, and STIG assessment recommendations described in Sectiona .4.B.a.a 7. SOFTWARE SERVICES NOT INCLUDED Services Not Included. The following services/products are not included within the terms of this Agreement:a i.a Hardware Up ades. In the occasional event that a Software Update released requires a correspondinga hardware change, Subscriber will need to purchase separately the compatible hardware required. Harrisa will endeavor to notify Subscriber in advance via the system level release documentation or, ifa applicable, via Software FX's upgrade planning service of any hardware changes needed in order toa implement a Software Update. No such notice will be given for Third Party Software Updates ora Excluded Products, and no hardware upgrade may be available.a ii.a Software Update Installation. Installation of Software Updates for terminal products, Software Updatesa for infrastructure, and Security Updates by Harris are not included, but such installations may bea obtained from Harris or its Authorized Dealer at the rates then in effect for such service, provided thata Subscriber is in compliance with the terms of this Agreement. iii.a Optional Support Services. Other Software support services Subscriber may require, including, but nota limited to, training, customised software programming or troubleshooting through Harris's Technicala Assistance Center are outside the scope of this Agreement but may be obtainable through othera programs offered by Harris.a 8. SOFTWARE DISTRIBUTION AND INSTALLATION All Software Updates shall be provided to Subscriber's contact designated in Exhibit A. In addition, each shipmenta of Software Updates shall contain at least one set of Software release notes detailing the contents of the Softwarea Update and providing installation instructions In the event any Software :media contained within Subscriber's Designated System incurs damage, whether froma acts of Nature or human error, Han -is shall provide replacements for such Software to Subscriber at no additional charge, subject to the terms and conditions of this Agreement.a 199