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the balance eligible for the program. Balance should be verified through the FPL ASSIST Web Portal.. 5. Regarding income, caseworkers will: a. Use potential recipient's current participation in Temporary Assistance for Needy Families (TANF), Medicaid, Supplemental Security Income (S.S.I.), food stamps, and public housing for means testing. b. Verify and record "self -declaration" of recipient's income based on established Agency guidelines to limit inappropriate disbursements. 6. If a call to the FPL ASSIST Office is needed to qualify the applicant, caseworkers will note the date of the call and the first name of the FPL ASSIST representative who handled the call. In most cases, caseworkers should be able to use the FPL ASSIST Web Portal to Qualify the applicant and make a_comnitment. The use of the FPL ASSIST Web Portal should then be noted. 7. Caseworkers will retain all approved applications, disapproved applications, and other pertinent records described in this section, for a period of three calendar years plus the current calendar year. 8. Caseworkers will maintain a list of retracted commitments, indicating reason for retraction and when FPL was notified. III. FPL Care To Share Payment Requirements 1. All FPL charges with the exception of deposits, non -electric optional products and services, .return check fees, and additional billings resulting from service tampering (non -inherited current diversion charges) are eligible for the program. Late payment fees assessed to customer accounts during the time the Agency's .disbursement process to the utility is pending are applicable. 2. If funds are available, and the recipient has no other means to pay, the Agency must pay the entire delinquent amount up to the currently prescribed upper limit, as determined by FPL. While this limit can be increased or decreased at the discretion of FPL, the standard upper limit for the program is $500. 3. No recipient may receive more than a one-time benefit in a twelve-month period on the current account. No recipient may circumvent this limitation. Commitment initial set-up date is used to determine the 12 -month time period. 4. Disbursement of funds by the Agency must be by check payable to Florida Power & Light Company and must be received by FPL's Payment Processing Center no later than 60 days from the commitment date. 5. Payment must be submitted in the name of the FPL Account Holder (customer,of record) for the household applying for assistance. 41 FPL Care To share Program Agreement (rev 7-9-2018) 153