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DocuSign Envelope ID: 5B185859-5943-4C41-90BF-OCE5E90FDADD <br />(01/2021 Version) <br />formulary drugs. Prescription claims over the threshold dollar amount are flagged prior to payment and <br />reviewed for clinical appropriateness. This additional level of clinical oversight protects against unnecessary <br />spending, saving clients money and providing improved visibility into claim reviews, decision processes, and <br />cost savings. <br />o The following may apply to HDCR: <br />• RxBenefits manages the clinical review process for high dollar claims, providing oversight of the <br />process. We communicate trends and savings results to clients through detailed reporting and <br />analytics; <br />■ Review turnaround time is dependent on prescriber activity and whether additional information is <br />required. If additional information is required, the reviewer will attempt to contact physician at least <br />once daily for three days; direct contact with the prescriber will discontinue after the third day. The <br />majority of reviews are completed with a disposition within 24 to 72 hours; <br />■ Following a clinical review, one of four actions will occur: the medication is approved, the <br />medication claim is denied, the doctor may decide to withdraw and prescribe a different medication, <br />or the reviewer can dismiss the claim due to lack of communication from the prescriber; <br />■ If denied, the appeal process is available. <br />o If HDCR is elected, the Administrator will also manage all other Prior Authorizations and <br />Appeals. <br />■ Following a clinical review, one of four actions will occur: the medication is approved, the <br />medication claim is denied, the doctor may decide to withdraw and prescribe a different medication, <br />or the reviewer can dismiss the claim due to lack of communication from the prescriber; <br />■ If denied, the appeal process is available. <br />o The appeal process: <br />• If an initial review is denied, the Member may appeal the decision to have a different pharmacist <br />reviewer evaluate the prior authorization. <br />• If the denial is upheld upon first appeal, a second appeal may be made, which is completed in <br />consultation with a peer physician reviewer from an Independent Review Organization. <br />■ If the denial is again upheld upon second appeal, a final appeal for a Federal External Review <br />completed by an Independent Review Organization may be made. <br />■ If the denial is upheld by the final review, the appeal process has been exhausted and the decision <br />is final and binding. <br />Foundational Utilization Management ("UM"). UM is a bundling of evidence -based clinical programs <br />commonly used to provide appropriate clinical oversight of prescription drug claims. UM ensures the <br />correct clinical evaluation processes are in place. Appropriate quantity limit ("QL") promotes FDA - <br />approved dispensing guidelines by ensuring appropriate quantities are dispense. Step Therapy ("ST') <br />ensures the most clinically appropriate item is used first as part of adhering to accepted guidelines. When <br />faced with two similar agents, the lowest cost option is promoted first. Prior Authorizations ("PA") <br />ensure FDA -approved guidelines with respect to indications are being met. Utilizing the PBM or <br />customized criteria, RxBenefits has carved out the QL/ST exception review process as well as all <br />specialty and non -specialty PA reviews to be independently reviewed and documented utilizing a <br />documentation system that allows for ease of auditing through increased visibility of clinical decisions. <br />This component requires that a client elect a standard Utilization Management Programs promoted by <br />Administrator. NOTE: Client must have HDCR component in place to elect UM. The following may <br />apply: <br />o Review turnaround time is dependent on prescriber activity and whether additional information <br />is required. If additional information is required, the reviewer will attempt to contact physician <br />at least once daily for three days; direct contact with the prescriber will discontinue after the <br />third day. The majority of reviews are completed with a disposition within 24 to 72 hours.; <br />NOT FOR DISTRIBUTION. THE INFORMATION CONTAINED HEREIN IS CONFIDENTIAL, PROPRIETARY <br />AND CONSTITUTES TRADE SECRETS OF EXPRESS SCRIPTS AND RXBENEFITS <br />