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10/19/2021 12.H.1. <br />• The water utility is responsible to inform its customer and strengthen consumer confidence. <br />• Be proactive to customer concerns on pitting; have empathy <br />• Explain there are many causal factors of corrosion <br />• Politely let the customer know that the Nater purveyor's responsibility ends at meter/property line <br />• Know your water quality data <br />• Lead and Copper Rule (LCR) results— customers can have problems with pitting in home even if compliant with LCR <br />• Distribution system water quality; need to show quality is compliant with SDWA <br />• Technical information should be made available by utility <br />• IRCDUS remains proactively invested in drinking water infrastructure <br />• American Society for Testing and Materals Special Technical Publication STP 906, Baltimore, Maryland (1986). <br />• Bentur, A., Diamond, S., and Berke, N.S. Modern Concrete Technology 6 Steel Corrosion in Concrete: Fundamentals <br />and Civil Engineering Practice E&FN Spon, an imprint of Chapman and Hall, London, United Kingdom (1997). <br />• Broomfield, J.P. Corrosion of Steel in Concrete: Understanding, Investigation and Repair. Taylor and Francis, New <br />York (2006). <br />• Internal Corrosion of Water Distribution Systems, 2nd Edition No. 90508. <br />• Peabody's Control of Pipeline Corrosion, 2nd Edition, No. 20487. <br />• External Corrosion -Introduction to Chemistry and Control (M27), 1st Edition No. 30027. <br />• IRCDUS Drinking Water Quality Audit, Kimley-Horn (2021) <br />Disclaimer. The views and opinions of this presentation are those of the presenter and do not necessarily reflect the <br />views of the University of Central Florida, its Board of Trustees, or the state of Florida's Board of Governor's. <br />Mention of trade names or companies does not constitute endorsement. <br />II - 9 <br />