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Utilization Patterns <br />IRC Total Book . <br />Population Business EmployeesSpouses <br />__.._._._.._._._.__. ;Members with Claim-j <br />Activity <br />�_ 84% <br />76% <br />_ 85%_ <br />86% <br />ER Visits/1,000 <br />226 <br />212 <br />250 <br />- <br />220 <br />IER % Potentially Non -i <br />lEmergent or Primary <br />lCare Treatable- <br />1 64_%_ <br />68% <br />- <br />Urgent Care <br />_64% <br />161% <br />isits/1,000 <br />361 <br />181 <br />j 355 <br />364 <br />ITelemedicine <br />--- ---- <br />____ <br />Visits/1,000 <br />367 <br />399 <br />i 408 <br />472 <br />Office Visits/1,000 <br />4,101 _ <br />3,266 <br />! 4,754�� <br />_ <br />5,035 <br />Specialist Visits/1,0001 <br />2,323 <br />1,441 <br />2,967 <br />3,203 <br />;PCP Visits/1,000 <br />1,778 <br />1,826 <br />1,788 <br />I 1,832 <br />Preventive <br />�}— <br />— <br />!Visits/1,000 <br />562 <br />538 <br />; 398 <br />j 535 <br />Prescription/1000 <br />I 10,588 <br />9,299 <br />1 13,065 <br />! 15,288 <br />• Favorable claim activity across the total population, great utilization of office, specialist <br />visits, preventive and telemedicine visits among Employees and Spouses specifically. <br />Utilization patterns suggests favorable engagement in a wellness center. <br />• By place of service, ER visits are higher than the norm and a higher percentage of <br />Potentially Non -Emergent or Primary Care Treatable. Offering no/low cost and <br />convenient care in a wellness center may help divert Potentially Non -Emergent or <br />Primary Care Treatable visits. <br />• Urgent care is in surplus of the norm, especially among spouses. Utilize the wellness <br />center to redirect care. <br />f 1#29TS h rjAf OF WE£K <br />Kl <br />:s•3F} (4V4 X4� ala, :,Lift i""It <br />WEEKEND Eft VISITS <br />w" <br />n <br />138 <br />