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Indian River County FSA, Retiree and COBRA Marketing Breakdown <br />Indian River County <br />Effective 10/1/2021 LOCKWU <br />41 <br />Secure Online Access 24/7/365 <br />Yes <br />Mobile Applications <br />No, only Desktop <br />Participant Web Portal <br />Yes <br />Recurring Claim Automation <br />Yes <br />Live Customer Service Support <br />Yes <br />Enrollment Materials <br />Yes <br />Conduct Open Enrollment <br />Yes <br />Dedicated Account Team - Single point of <br />contact <br />Yes <br />Past Due Notices to Retiree Participants <br />Yes <br />Real-time & Monthly Reporting <br />Yes <br />Carrier Communication & Premium <br />fille Overvie <br />Contribution File <br />Yes <br />Yes <br />Eligibility File <br />Text Alerts <br />Yes <br />Optional <br />Total Annual Cost (First Year) <br />Rate Guarantee <br />i ,440 <br />3 Years <br />41 <br />