10/24/1995 - Laserfiche WebLink

Home Browse Search

adequate signal and quick- response to service calls. He thought the County should maintain a log of calls re County franchises. Ms. Anderson advised that about a month ago she began requesting that all complaints be put in writing in order to forward them on to Mr. Vickers. Administrator Chandler pointed out that the complaints in the backup were not intended to be a complete compilation of complaints that had been received. The point was to learn from Mr. Vickers what he intended to do to address the basis of the complaints. Chairman Macht reiterated his question about adequate staff and once again Mr. Vickers assured him he has sufficient staff, has added additional installation personnel, and is able to call in contractor help for installation which sometimes creates its own problems when installations are not done correctly by the contractor. He has found, however, that his contractor responds appropriately and immediately. Commissioner Adams commented that she hears a lot of what goes on in north county and gets all sorts of complaints, but she has not been getting complaints about Falcon. She pointed -out, however, that she does get complaints about the Utility Department and she would like Utility staff to be respectful. Chairman Macht indicated the Board would proceed on the assurance that the complaint situation would improve and asked County staff to keep a log of complaints. Chairman Macht understood, and Mr. Vickers confirmed, that the microwave link from TCI to Falcon had been completed. Mr. Vickers explained that due to a recent agreement with TCI, it was in place, being tested, and would be in use very soon. No action required or taken. PUBLIC DISCUSSION - IRC TAIL SUBSTANCE ABUSE TREATMENT AND AFTERCARE PROGRAM - REQUESTED BY NOLLIE ROBINSON- NEW HORIZONS OF THE TREASURE COAST INC. The Board reviewed a letter of October 9, 1995: BOOK 96 F, fu 505 October 24, 1995 121