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M <br />SECTION XXII <br />INSURANCE <br />A. The Utility shall at all times maintain public liability and <br />property damage insurance in such amounts as required by the <br />County. <br />B. The Utility shall cause the County to be duly notified by <br />the insurer in the event of any modifications or deletions <br />of the insurance. The amounts shall be adjusted by the <br />Utility in accordance with good business practices as <br />determined by the County for the protection of the County <br />and the general public and for any liability which may <br />result from any action of the Utility. <br />C. The insurance policy shall name Indian River County as an <br />additional insured. <br />D. The certificate of insurance shall be filed with the County <br />annually. <br />SECTION XXIII <br />CONSUMER COMPLAINTS <br />If any written complaint is filed with the County by any persons <br />serviced by the Utility under this franchise, the County shall first <br />determine whether reasonable cause exists with respect to the <br />complaint. If the County finds reasonable cause the County shall so <br />notify the Utility and request the Utility to satisfy or remedy such <br />complaint. If the Utility fails within a reasonable time to satisfy <br />or remedy such complaint or objection, the County may issue an <br />appropriate order to remedy the problem. <br />SECTION XXIV <br />CHANGE IN RATE SCHEDULE <br />A. Should the Utility desire to establish rates and charges or <br />should the Utility desire to increase any charges heretofore <br />established and approved by the Board, them the Utility <br />shall notify the County in writing, setting forth the <br />schedule of rates and charges which it proposes. The <br />Utility shall pay any required rate structure review fee and <br />shall furnish the County with all information required by <br />the County. <br />