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County's representative to answer within the time limit set forth in any step <br />will entitle the employee to proceed to the next step. <br />(E) When a grievance is reduced to writing there shall be set forth: <br />1. A complete statement of the grievance and the facts upon which it <br />is based; <br />2. The section or sections of this agreement claimed to have been <br />violated; and <br />3. The remedy or correction requested. <br />(F) In the settlement of any grievance resulting in retroactive adjustment, <br />such adjustment shall be limited to ten calendar days prior to the date of <br />the filing of the grievance. <br />STEPS FOR GRIEVANCE PROCESSING <br />In the event a grievance arises, the employee must discuss the grievance with his <br />immediate supervisor within ten (10) business days after he had knowledge of his <br />grievance. At the time of submitting the grievance, and to ensure that grievances are <br />settled at the first opportunity, the aggrieved employee should request an informal <br />meeting with his supervisor prior to a Step 1 hearing to discuss the circumstances <br />giving rise to the grievance. In the event the issue in dispute cannot be resolved <br />between the supervisor and the grievant, the grievance may be presented by the <br />grievant at Step 1 of the grievance procedure within ten (10) working days from the date <br />of the supervisory meeting. Such written grievance must indicate that the matter had <br />been reviewed with the immediate supervisor. Any grievance filed over being <br />discharged shall be directly submitted to Step 3. <br />Step 1: The aggrieved employee shall present his grievance to his division head. The <br />aggrieved employee may request a representative of the union to be present. The <br />division head will meet with the aggrieved employee and his representative within ten <br />(10) business days after submission of the written grievance, unless mutually agreed <br />otherwise. Discussions will be informal for the purpose of settling differences in the <br />simplest and most direct manner. The division head shall reach a decision and <br />communicate it in writing to the aggrieved employee with a copy to the union within ten <br />(10) business days from the date the grievance was presented to him. If the Division <br />Head fails to issue a timely response, then the grievance may be filed to Step 2. <br />Step 2: If the grievance is not settled in the first step, the aggrieved employee, within <br />ten (10) business days of the time that the Step 1 decision was rendered, shall forward <br />the written grievance to the department head. The department head shall meet within <br />ten (10) working days, unless mutually agreed otherwise with the aggrieved employee <br />who may be accompanied by a union steward and the union chief steward. The County <br />will attempt to coordinate the meeting with both the grievant and the Union. The <br />department head shall reach a decision and communicate it in writing to the aggrieved <br />employee with a copy to the Union within ten (10) business days of the Step 2 meeting, <br />unless such time is mutually extended in writing. If the department head fails to issue a <br />timely response, then the grievance may be filed to Step 3. <br />32 <br />