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B. Organization Capability (Continued) How does your program differ from similar ones provided in the community? How do the programs complement se offered by other agencies? The 211 Helpline is the only existing community helpline and crisis hotline that is available 24/7 to assist the residents of Indian River County in their need for information, resources and emotional support, including crisis intervention and suicide prevention services. There are no other similar programs in Indian River County, especially which can provide the high quality of comprehensive services that are offered by 211. This program is easily accessible to individuals in crisis via phone, text, email, chat or independent searches through our online database of resources. Collaboration is at the heart of the services provided by the 211 Helpline, and this program greatly complements the other agencies and programs that are operating within the community. Our agency consistently seeks out new partnerships and has agreements with agencies throughout every community that we serve. We rely on our partner agencies to provide us with updated information regarding their available services and accept referrals from individuals in need that reach out to 211. This system of collaboration benefits the individual in need of help, by connecting them to appropriate agencies they may previously have been unaware of. It also benefits the agencies that we work closely with because it can reduce the number of individuals who reach out to them that do not qualify for their services, which in turn allows them to conserve resources for those who they can help. Additionally, the 211 Helpline redirects many non- emergency calls from the local 9-1-1 centers and other law enforcement or government offices. This allows these agencies to reserve community services and resources, to be better utilized in immediate local emergencies. Currently, 211 has information stored in our extensive database on 104 Indian River County agencies and their various assistance programs. This database stores information on over 1,600 agencies across our entire service area, and each agency is contacted a minimum of annually to receive updated about their services. The relationships that we have built with these agencies are critical to the overall operation of the 211 Helpline, and all of these agencies provide us with information and accept referrals from 211. This collaboration in turn improves the local health and human services system as a whole. 5. Please describe the staffing requirements of these programs. Be specific in indicating the number of paid roressionai positions and paid support start positions. The operation of the 211 Helpline is staff intensive and requires a high-level of up-to-date technology and telephone frastructure. In order for our agency to maintain the necessary level of technology and retain qualified staff members, ie rely on the support of our various funding partners who collaboratively fund the 211 Helpline Resource Center. Due to this, when our organization develops the budget for this vital program, the costs are split between the Treasure Coast Resource Center and the Palm Beach County Resource Center. Therefore, as it relates to Indian River County, a contribution of $18,500 results in the residents of this county receiving access to services that actually total over $2 million in costs. Due to our partnerships with other funders within our entire service region, Indian River County's investment to this program is able to be multiplied for the benefit of the county's residents. Much of this is possible through the inherent cost efficiencies and savings that are built within our single facility model of operation. In doing so, Indian River County residents are able to benefit from all of the services that are provided by the 211 Helpline at a fraction of the cost compared to what it would be if we were to expand our physical premises beyond a singular location. The 211 Helpline relies on our generous funders, like Indian River County, to be able to maintain this system and continue to operate and serve the communities within Indian River County and the Treasure Coast. Currently, 211 has a total of 63 employees, 52 of which are full-time and 11 of which are part-time. Within our individual programs, the Sunshine Telephone Reassurance Program and our Caregiver Program have three part-time employees. Our Help Me Grow program has five full-time employees that serve our entire service region. The MYFLVET program at 211 currently has two Veteran Care Coordinators on staff. In addition, we have a Treasure Coast Community Relations Specialist who is present within Indian River County and attends community meetings and events in order to remain in - touch with the constantly evolving needs of those who we serve within the county. Our organization also has a staff person who is embedded with the Mental Health Collaborative and located in Indian River County. Every single day, 24 hours a day, 211 's Resource Center Specialists are available via phone text, email, or chat for the residents of Indian River County who may be struggling. Our Resource Center currently is staffed by 33 Resource Center Specialists, 27 of whom are full-time and 5 who are part-time. Two of these Resource Center Specialists work as supervisors, as well as effectively managing incoming requests for help from individuals in distress. In addition, there is a Resource Center Manager who supervises all of the helpline program staff. The costs associated with 1 full-time Resource Center Specialist out of the total 28 Specialists is partially funded by Indian River County. The 211 HelpLine is vital in helping the residents of Indian River County, and increasing our staffing capacity will make it possible for our agency to further enhance our impact following the launch of 988. By remaining available, 24 hours a t y, 7 days a week, and providing our lifesaving services at absolutely no cost to the individual, our agency is able to ectively reduce the barriers to accessing the mental health, health, and financial resources that are often present for historically underserved populations in our community. It is often the case that when we respond to a request for help from an individual who is having a mental health crisis that their needs are more complex than originally presented. 211's Resource Center Specialists are skilled at assessing and identifying the immediate needs of the individuals who 215