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INDIAN RIVER COUNTY NONPROFIT / QUASI AGENCY REQUEST FOR FUNDING
<br />B. Organizational Capability
<br />1. Provide the mission statement and vision of your organization:
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<br />211 Palm Beach/Treasure Coast's mission is to save lives through crisis intervention and by connecting people to health,
<br />mental health, and wellness services 24 hours a day every day.
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<br />211 Palm Beach/Treasure Coast envisions a community where people in crisis receive the information and support they
<br />need to weather life's storms.
<br />2. Provide a brief summary of your organization, including areas of expertise, accom usnmenrs ano popuiarion serveo.
<br />The 211 Helpline is a 501(c)3 non-profit providing individuals and families in Indian River County with a community
<br />helpline and crisis hotline that can assist those who are struggling with some of life's biggest challenges. The primary
<br />goal of our organization is to be there for individuals in crisis by connecting them to appropriate information and health
<br />and human services resources for their unique situations, as well as providing emotional support, crisis intervention,
<br />and suicide prevention services to get them through their most difficult times. Through the operation of our additional in-
<br />house programs, our agency offers extra support in the form of advocacy and care coordination to the most vulnerable
<br />populations within our community, including the elderly, caregivers, veterans, and children. The 211 HelpLine is
<br />available 24/7 and is completely free and confidential for every individual residing in Indian River County who reaches
<br />out for assistance. All of these services can be easily accessed via phone, text, email, chat, or independent searches
<br />through our online database of resources. 211 serves as a central "gateway" to all available health and human services
<br />agencies to connect the individuals in Indian River County to the appropriate resources. The 211 HelpLine is here to
<br />get every individual connected to the resources and support that they often desperately need.
<br />211 has been providing our lifesaving services for the past 50 years, and we are currently in our 15th year of being
<br />available to the residents of Indian River County. Our Resource Center Specialists are highly trained to provide non-
<br />judgmental, active listening while utilizing our extensive database of health and human services programs to make
<br />appropriate referrals based on the individual requesting help's needs. In addition, 211 is the Treasure Coast's regional
<br />responder to the National Suicide Prevention Lifeline, meaning that anyone from Indian River County who dials the 1-
<br />800 -273 -TALK number, will be instantly connected to one our Specialists who are specifically trained in evidence -based
<br />crisis intervention and suicide prevention practices. By providing these essential services, the 211 HelpLine is able to
<br />reduce the strain on local 9-1-1 operators and law enforcement entities and allow them to conserve their vital resources
<br />for immediate emergencies within the community.
<br />In regards to population served, the 211 HelpLine does not discriminate and any individual regardless of their age,
<br />race, ethnicity, gender, sexuality, socioeconomic status, religion, etc. can benefit from our services. In 2020, the 211
<br />HelpLine responded to 4,131 residents of Indian River County who requested help via phone, text, and email, and
<br />provided 6,386 referrals to local agencies. These individuals requesting help expressed 6,454 various problems and
<br />needs, with the top individual need (26%) being for mental health and substance abuse concerns, including 112 calls
<br />related to suicide. Financial assistance, consisting of requests for various needs including housing, utility assistance,
<br />food and meals, income support assistance, and clothing/personal/household needs, accounted for 43% of all
<br />expressed concerns. Due the impacts of the COVID-19 pandemic, needs regarding healthcare in Indian River County
<br />jumped from 9% in 2019 to over 16% in 2020. For this year, we assisted 20,991 individuals requesting help throughout
<br />the entire Treasure Coast service area.
<br />Special attributes of 211 HelpLine's services and areas of expertise are as follows:
<br />• Active Listening
<br />• Crisis Intervention
<br />• Non -Directive Counseling
<br />• Extensive Staff Training (100+hours)
<br />• Knowledge and Expertise in Suicide Lethality Evaluation and Prevention
<br />• Quality, Comprehensive Resource Database
<br />• Service Availability 24 hours a day, 365 days a year
<br />• Access via Phone, Chat, E-mail, Text, and website
<br />• Toll Free Availability
<br />• Interpreter Service
<br />• Collection and Reporting of Service Information/Community Needs
<br />The 211 HelpLine Treasure Coast Resource Center is a clear example of how collaboration and consolidation can
<br />result in cost efficiency. By having a single facility, administrative infrastructure, fiscal/HR/IT department, and set of
<br />computers and software that allows us to serve our entire five -county service area, our agency is able to incur vastly
<br />reduced costs as compared to having a separate for each county that we serve. Much of the work that is conducted by
<br />211 and our various programs is telephone -based, and as such we are able to efficiently assist the residents of every
<br />county that we serve from our single facility. Our agency is able to provide several telephone -based programs to the
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