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Item 5.A. 11/01/2022 <br />INDIAN RIVER COUNTY VETERANS SERVICES <br />CHANGES MADE IN THE LAST 2 YEARS <br />• Moved from mailing all documentation to The Department of Veterans <br />Affairs to digitally sending 99% of actions —ensuring 100% of claims make it to the VA <br />• Reduced county expenses: overall budget, postage, paper and toner <br />• Improved claims processing software to increase efficiency, quality of work, <br />deliverability, and accessibility <br />• Created and maintain a Veterans Service Officer Guide that is used throughout <br />Florida <br />INDIAN RIVER COUNTY VETERANS SERVICES <br />CHANGES MADE IN THE LAST 2 YEARS cont. <br />• Increased outreach within IRC working with multiple organizations to include but not <br />limited to: AARP, Career Source, St Vincent DePaul, Veterans Council, Indian River County <br />School System, Treasure Coast Homeless Services, Piper Aircraft, Senior Resource <br />Association, Gold Star Mothers, and Quilts of Valor <br />• Setup appointment system decreased Veteran wait times and ensured the county <br />employees ran on a set schedule -issues in the past with lunch times and overtime <br />• Manage 7 volunteers and 2 AARP funded employees to cover administrative personnel <br />shortages within the offices <br />• Updated file storage, moving away from paper storage to a consolidated drive with 20 <br />plus years of information immediately available to Veteran Service Officers <br />k - 4 <br />