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PAGE 2OF2 CUSTOMER SERVICE AGREEMENTTERMS REQUIREMENTS SUPPLIED. Customer orders from Unil Corp. ("UnlFirst") the rental garments and/or other items of the type specified in this Agreement ('Merchandise') and related pickup/deilvery and maintenance services (collectively with Merchandise, 'Services') for all of Customer's requirements therefor, at the prices and upon the terms and conditions set forth herein. Additional Services requested by Customer, verbally or in writing, will also be covered by this Agreement. All rental Merchandise supplied to Customer remains the property of UniFirst. Customer warrents that it Is not subject to, and that this Agreement does not interfere or conflict with, any existing agreement for the supply of the Merchandise or Services covered. PERFORMANCE GUARANTEE. UNIFIRST GUARANTEES TO DELIVER HIGH-QUALTY SERVICEATALLTIMES. All Items of Merchandise cleaned, finished, Inspected, repaired and delivered by UniFirsi oil meet or exceed industry standards, or non -conforming items will be replaced by the mead scheduled delivery day at no cost to Customer. Items of rental Merchandise requiring replacement due to normal wear and teal be replaced at no cost to Customer, save for any applicable personalization and setup charges. Customer expressly waives the right to terminate this Agreement during the initial term or any extension thereof for defidendes in the quality of Services unless: (1) complaints are first made In writing to Unil which set forth the precise nature of any deficiencies; (2) UnlFlrst Is afforded at least 60 days to correct any deficiencies complained of, and (3) UnlFirst fails to correct those deficiencies complained of within 60 days. In the event Customer complies with the foregoing and UniFirst fails to torted such deficiencies, Customer may terminate this Agreement by written notice to UniFirst, providing that all previous balances due to Unil have been paid in full and that all other conditions to terminate have been satisfied. Any delay or Interruption of the Services provided for in this Agreement by reason of acts of God, fres, explosions, strikes or othe, indusbtal disturbances, or any other cause not within the control of UnlFirst, shall not be deemed a breach or violabon of this Agreement. TERM AN D RENEWAL. ThisAgreament is effective when signed by both the Customer and UnlFirst Location Manager and continues in effect for80 months after installation of Merchandise (for now customers) or any renewal date. This Agreement will be renewed automatically and continuously for multiple successive 80.month penotls unless Customer or UnlFlrst gives written notice of non -renewal to the other at least 90 days prior to the next expiration date. PRICES AN D PAYMENTS. Prices are based on 52 weeks of service per year Any increase(s) to Service Frequency could result in additional charges. On an annual basis, the prices then In effect will be Increased by the greater of the annual percent increase in the Consumer Price Index -All Urban Consumers, Series ID: CUUROOOOSAG, other goods and services, or by 5%. Additional price Increases and other charges may be Imposed by separate written notice or by notation on Customers Invoice. Customer may, however, decline such additional increases or charges by notifying Ur First in writing within 10 days after receipt of such notice or notation. if Customer declines said additional price increases, Unil may terminate this Agreement. Customer also agrees to pay the other charges and minimum weekly charge herein specified. Charges relating to a wearer leaving Customers employ can be terminated by (1) giving notice thereof to UnlFirst and (2) returning or paying for any missing Merchandise Issued to that individual. Any Merchandise payments required pursuant to this Agreement will be at the replacement prices) then in effect hereunder. if an authorized Customer representative is not available to receive and acknowledge delivery of Merchandise, Customer authorizes UniFirst to make delivery and assumes responsibility, for related chargesAnvoiass. if Customer falls to make timely payment, Urdl may, at any time and in its sole discretion, terminate this Agreement by giving written notice to Customer, whether or not UniFirst has previously strictly enforced Customers obligation to make timely payments. Customer agrees to pay, and will pay, all applicable sales, use, personal property and other taxes and assessments arising out of this Agreement. DEFE CHARGE. Customers invoices may also induce a DEFE charge to cover all or portions of certain expenses including D = DELIVERY, or expenses associated with the actual delivery, of Services and Merchandise to Customers place of business, primarily Route Sales Representative commissions, management salaries, vehicle depredation, equipment maintenance, Insurance, road use charges and local access fees. E = ENVIRONMENTAL, or expenses (past, present and future) Unifirst absorbs related to wastewater testing, purification, effluent oontrol, solids disposal, supplies and equipment for pollution controls and energy conservation and overall regulatory compliance. F = FUEL, or the gas, dlesel fuel, dl and lubricant expenses associated with keeping UNFirst's fleet vehicles on the road and servidng its customers. E = ENERGY, primarily the natural gas Unil uses to run boilers and gas dryers, plus other local utility charges MERCHANDISE. Customer admevv edges and agrees to notify all employees that Merchandise supplied is for general occupational use and, except as expressly specified below, affords no special user protections. Customer further acknowledges that: (1) Customer has unilaterally and independently determined aid selected the neh+e, We, performance characteristics, number of changes and scope of all Merchandise to be used and the appropriateness of such Merchandise for Customers spedtic needs or intended uses; (2) UniFirst does not have any obligation to advise, and has not advised, Customer concerning the fitness or suitability of the Memhandim for Customer's Intended use; (3) Ur lFirst makes no representation, warranty or covenant regarding the performance of the Merchandise (induding without limitation Flame Realafent and Visibility Merchandise); and (4) UniFirst shall in no way be responsible or liable for any injury or harm suffered by any Customer employees while wearYtg cruising any Merchandise. Customer agrees to indemnify and hold harmless UniFirst and its employees and agents from and against all dams, injuries or damages to any parson orproparty, resulting from Customers or Customers employee use of the Merohandlse, whether or not such calms, Injuries or damages arise from any alleged defects in the Merchandise. Flame Resistant ('FR") Merchandise supplied hereunder is intended only to prevent the ignition and burning of fabric away from the point of high heat Impingement and to be saf-extinguishing upon removal of the Ignition source. FR items will not provide significant protection from bums in the Immediate area of high heat oortact due to thermal transfer through the fabric and/or destruction of the fabric In the area of such exposure. FR items are designed for continuous wear as only a secondary level ofprotection. Primary protection Is still required for work acdvibes where direct or significant exposure to heat or open flame Is likely to occur. Visib)rit y Merchandise is intended to provide Improved conspicuity of the wearer under daylight conditions and when illuminated try a !lght source of suMcient andispower at night. It Is Customers responsibility to determine the level of conspicuity, needed by wearers under specific work conditions. Further, Customerrees that ag Visibility Merchandise alone does not ensure conspicuity of the wearer and that additional safety precautions may be necessary. The Visibility Merchandise supplied satisfied particuiarANSUISEA standards only when they were new and unused and only if so labeled. Customer acknowledges that usage and laundering of Visibility Merchandise may adversely ailed its conspicuity Healthcare/Food-Related Customer acknowledges that (1) Unil does not guarantee or warrant that the Merchandise selected by Customer or that processed garments delivered by UNFIrst will be appropriate or sufficient to provide a hygienic level adequate for Individual Customers needs; and (2) optional poly -bagging• Is recommended to reduce the risk of cross -contamination of Merchandise, and the failure to utilize such service may adversely affect the efficacy of UniFirst's hygienic deaning process (' Poly -bay s.—i— incur edditi—I cher;os If any Merchandise supplied hereunder is Merchandise that (1) UNFirst does not stock for whatever reason (including due to style, color, size or brand); (2) Consists of non-UniFirst manufactured or customized FR Merchandise, or (3) consists of Merchandlse that has been permanently personalized (in all cases known as "Non -Standard Merdhal then, upon the discontinuance of any Service hereunder at any time for any reason, including expiration, termination, or cancellation of this Agreement, with or without cause, deletion of any Non -Standard Merchandise from Customers Service Program, or due to employee reductions (in each case a'Discontinuance of Service'), Customer will purchase at the time of such Discontinuance of Service all effected Non -Standard Merchandise Items then in UniFirst's Inventory (in-service, shelf, as well as any manufacturer's supplies ordered for Customers use), paying for same the replacement charges then In effect Customer agrees not to contaminate any Merchandise with asbestos, heavy metals, solvents, inks or other hazardous or toxic substances ('contaminants"). Customer agrees to pay Unil for all Merchandise that Is lost, stolen, damaged or abused beyond repair. As a condition to the termination of this Agreement, for whatever reason, Customer will return to Unil all standard Merchandise in good and usable condition or pay for same at the replacement charges then in effect. OBLIGATIONS AND REMEDIES. 1 Customer breaches or terminates this Agreement before the axpirabon date for any reason (other than for UniFirst's failure under the performance guarantee described above), Customer will pay UnlFlrst, as liquidated damages and not as a penalty (the parties acknowledging that actual damages would be difficult to calculate with reasonable certainty) an amount equal to 50 percent of the average weekly amounts invoiced in the preceding 26 weeks, multiplied by the number of weeks remaining In the current term. These damages will be In addition to all other obligations or amounts owed by Customer to UniFirst, including the return of Standard Merchandise or payment of replacement charges, and the purchase of any Nonstandard Merchandise items as set forth herein. This Agreement shall be governed by Massachusetts law (exclusive of choice of law). If a dispute arises from or relates In any way to this Agreement or any alleged breach thereof at any time, the parties will first attempt to resolve the claim or dispute by negotiation at agreed bme(s) and locabon(s). All negotiations are confidential and will be treated as settlement negotiations. Any matter not resolved through direct negotiations within 30 days shall be resolved exclusively by final and binding arbitration, conducted In the capital city of the state where Customer has Its principal place of business (or some other location mutually agreed); pursuant to the Expedited Rules of the Commercial Arbitration Rules of the American Arbitration Association; and, governed by the Federal Arbitration Ad, to the excusion of state law inconsistent therewith. The parties will agree upon one (1) Arbitrator to settle the controversy or dam. The successful or substantially prevailing party In any proceeding, including arty appeals thereof (as determined by the Arbitrator/court) shall recover all of its costs and expenses Including, without I Imitation, reasonable attorney fees, witness fees and discovery costs, al of which shall be Included in and as apart of the judgment or award rendered hereunder. This provision for Arbitration is specifically enforceable by the parties; the Arbitrator shall have no power to vary or ignore the provisions hereof; and, the decision of the Arbitrator in accordance herewith, may be entered in any court having jurisdiction thereof. Customer acknowledges that, with respect to all such disputes, It has voluntarily and knowingly waived arty dght it may have to a jury trial or to participate in a Cass action or Gass litigation as a representative of any other persons or as a member of any class of persons, or to consolidate its claims with those of any other persons or dans of persons. if this prohibition against class litigation is ruled to be unenforceable for any reason in any proceeding, then the prohibition against dass litigation shall be void and of no force and effect in that proceeding. MISCELLANEOUS. The parties agree that this Agreement represents the anbre agreement between them. In the event Customer Issues a purchase order to UniFirst at any time, none of the standard pre-printed terms and conditions therein shall have any application to this Agreement, or any transactions occurring pursuant hereto or thereto. UniFinst may, In its sole discretion, assign this Agreement. Customer may not assign this Agreement without the prior written consent of UniFirst. Customer agrees shat in the event it sells or transfers its business, It will require the purchaser or transferee to assume all obligations and responsibilities under this Agreement, provided that such assumption shall not relieve Customer of its liabilities hereunder, and provided further that any failure by a purchaser or transforms to assume this Agreement shall constitute a breach and early termination of this Agreement resulting In the obligation to pay all amounts on account thereof asset forth in this Agreement. Neither party will be liable for any incidental, consequential, special or punitive damages. In no event shall UN First's aggregate liability to Customer for any and al daims exceed the sum of all amounts actually paid by Customer to UnlFirst. In the event any portion of this Agreement is held by a court of competent jurisdiction or by a duly appointed arbitrator to be unenforceable,* balance will remain in effect. All written notices provided to UniFdrst must be sent by certified mail to the attention of the Location Manager. In Texas and certain other laabonl,O UniFirst's business is conducted by, and the term "UniFlrst" as used herein means, UniFirst Holdings, Inc. d. b. a. UniFirst. ACCEPTED. Customer Signature Date- ___ _ _ (I have read and agree to all of the above Terms.)