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practices as detennined by safe business standards as established by the Board for the protection of the County and the general public and for any liability which may result fran any action of the Utility. SEX:TION XIX CONSUMER a:M'IAINl'S If any written canplaint is filed with the Board by any i:ersons serviced by the Utility under this franchise , the Board shall first determine whether reasonable cause exists with respect to said COTplaint. If the Board finds reasonable cause does exist, the Board shall so notify the Utility and request the Utility to satisfy or ren-edy such carplaint. If the Utility fails, within a reasonable tine, to satisfy or ren-edy such ccrnplaint or objection, the Board may review sarre according to the provisions hereof. If the Board enters its order pursuant to such hearing and the Utility feels it is a~Jrieved by such order, the Utility may seek review of the Board 's action by petition for Writ of Certiorari filed in the Circuit Court of the County; otherwise the Utility shall prcrnptly carply with the order of the Board. SEX:TIOO XX CHANGE IN RATE SCHEDULE Should the Utility desire to establish rates and charges or should the Utility desire to increase any charges heretofore established and approved by the Board, then the Utility shall notify the Board in writing, setting forth the schedule of rates and charges which it proposes. The Utility shall pay any rate structure review fee as the County may then have in effect and shall furnish the County with all inforrration requested by the County that is pertinent to the proposed new rate schedule. A public hearing shall then be held on s uch request, of which notice shall be given by publication in a newspaper regularly published in said County at least one tine not rrore than one rronth or less than one week preceding such hearing . Certified proof of publication of s uch notice shall be filed with the Board. Said hearing may thereafter be continued for a reasonable tine as determined by the Board. If the Board enters an order pursuant to such hearing and the Utility feels aggrieved by such order, then Utility nay seek review of the Board's action by filing a petition for Writ o f Certiorari in the Circuit Court of the County. •rhe Board shall act on the rate request within ninety (90) days follCMing the public hearing. S~'ION XXI CONSTRUCTION PERMITS Prior to the Utility placing any of its facilities in any of the public places as herein authorized , the Utility s hall make application to and obtain any required permits from the County authorizing said construction in the sarre nanner as permits are authorized in the County 13