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DocuSign Envelope ID: F842A29D-5DEF-4106-A860-3A1E4AE8E5DC <br />Exhibit C <br />Software / Services Description <br />1. Text (TAG) Services - <br />INdigital Text to 9-1-1 services is a text control service that enables Short Message Service (SMS) text to the 9-1-1 <br />PSAP that subscribes to the service. The Customer will receive the SMS messages from the major carriers. This <br />inbound service will be integrated with the existing Solacom Call Handling equipment. Text to 9-1-1 is an additional <br />resource for citizens who may be in need of emergency services, and are not able to make a voice call, to reach <br />emergency services timely. This service is considered a best effort service and is not regulated. <br />