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DocuSign Envelope ID: F842A29D-5DEF-4106-A860-3A1E4AE8E5DC EXHIBIT A GENERAL TERMS AND CONDITIONS (9-1-1 SERVICES AND SoFrwARE LICENSE) These General Terms and Conditions for INdigital's 9-1-1 Services and Software License Agreement (the "Terms") supplement the related specific 9-1-1 Services and Software License Agreement (together with these Terms, the "Agreement") between you ("you" or "Customer") and Communications Venture Corporation (d/b/a INdigital), an Indiana corporation ("INdigital" ), for the grant by INdigital to you of a license to certain software specified in the Agreement. These Terms will be deemed to be a part of and are hereby incorporated by reference into the Agreement. These Terms prevail over any of Customer's general terms and conditions regardless of whether or when Customer has submitted its request for proposal, order, or such terms. Provision of services, software license, equipment or other products or goods to Customer does not constitute acceptance of any of Customer's terms and conditions and does not serve to modify or amend these Terms. INdigital and you may each individually be referred to as a "Party" and collectively as the "Parties". 1. DEFINITIONS. Capitalized terms used in the Agreement (including these Terms) have the meanings set forth or referred to in this Section 1: 1.1. "Acceptance Testing" has the meaning set forth in Section 4 of these Terms. 1.2. "Action" has the meaning set forth in Section 8.24dl of these Terms. 1.3. "Affiliate" of a Person means any other Person that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with, such Person. The term "control" (including these Terms "controlled by" and "under common control with") means the direct or indirect power to direct or cause the direction of the management and policies of a Person, whether through the ownership of voting securities, by contract or otherwise. 1.4. "Business Day" means a day other than a Saturday, Sunday or other day on which commercial banks in Fort Wayne, Indiana are authorized or required by Law to be closed for business. 1.5. "Confidential Information" has the meaning set forth in Section 5.1 of these Terms. 1.6. "Controlled Technology" means any software, documentation, technology or other technical data, or any products that include or use any of the foregoing, the export, re-export or release of which to certain jurisdictions or countries is prohibited or requires an export license or other governmental approval, under any Law, including the US Export Administration Act and its associated regulations. 1.7. "Customer" has the meaning set forth in the preamble to these Terms. 1.8. "Designated Sites" means any of Customer's facilities set forth in Exhibit ]J attached to, and incorporated by reference into, the Agreement. 1.9. "Disclosing Party" has the meaning set forth in Section 5.1 of these Terms. 1.10. "Documentation" means any and all manuals, instructions and other documents and materials that INdigital and/or any third -party provides or makes available to Customer in any form or medium which describe the functionality, components, features or requirements of the Software, including any aspect of the installation, configuration, integration, operation, use, support or maintenance thereof. 1.11. "Effective Date" has the meaning set forth in Number 3 of the Agreement. 1.12. "Force Majeure Event" has the meaning set forth in Section 14.1 of these Terms. 1.13. "Indemnitee" has the meaning set forth in Section 11.3 of these Terms. 1.14. "Indemnitor" has the meaning set forth in Section 11.3 of these Terms. 1.15. "INdigital" has the meaning set forth in the preamble to these Terms. 1.16. "INdigital Indemnitee" has the meaning set forth in Section 11.2 of these Terms. 1.17. "Initial Term" has the meaning set forth in Section 9.1 of these Terms. 1.18. "Intellectual Property Rights" means any and all registered and unregistered rights granted, applied for or otherwise now or hereafter in existence under or related to any patent, copyright,