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The shelter is open 7 days per week, 24 hours per day, 365 days per year. Case management meets <br />with the family at least once per week to review their progress within the program. The entire case <br />management team meets weekly to review every case and progress toward family goals. <br />If the family does not have health insurance or Medicaid upon entry, case management works to <br />secure Medicaid or coordinates with providers to provide health services on a sliding scale. The <br />first goal is to get every family, adults and children, established with primary care physicians. Most <br />children have primary care physicians because of the needed immunizations and health records <br />needed for school. Most adults do not have a primary care physician, unless they are medicated <br />for an existing condition. Since the onset of COVID, we have seen an increase of adults with an <br />already existing PCP. We require all health records for children to assure immunizations, and we <br />do not require health records for adults unless there is an identified health condition. Every time a <br />resident goes to the doctor or emergency room, we require a printout of the diagnosis and <br />treatment for our records. <br />As we move into the next fiscal year, we are seeing a shift in service for our residents. Because of <br />lack of affordable housing, residents and their families are staying longer at The Hope for Families <br />Center. In the past, most residents could find housing within 90 days, but currently the average <br />length of stay is 6 to 9 months. HFC is working to find other housing alternatives for residents with a <br />possible expansion to serve more residents in the future. Since we are able to keep residents <br />longer, we are able to increase the social service programs to help the family be more sustainable. <br />Some of our residents have even enrolled at Indian River Community College to further their <br />educations. We have also been working with Habitat for Humanity for possible home ownership for <br />some of our residents. <br />Data below is the average from July 1St, 2021— September 30th, 2022 <br />Goal #1— Increase number of children placed in after-school, summer, winter, spring and <br />academic enrichment programs by 10% in year two as reported by the after-school and camp <br />records maintained by The Hope for Families Center case management. <br />Indicator # 1 <br />Percentage of school -aged children <br />4th quarter — <br />Fiscal Year <br />placed in after school programs or <br />68% <br />Average — 60% <br />camps. <br />Indicator # 2 <br />Percentage of school -aged children <br />4th quarter — <br />Fiscal Year <br />transported to various programs <br />100% <br />Average — 95% <br />Indicator # 3 <br />Percentage of parents who completed <br />4th quarter — <br />Fiscal Year <br />required documents for placement in <br />61% <br />Average — 57% <br />programs <br />Goal # 1 Notes -The percentages of school age children going to activities was definitely affected <br />by the two spikes in COVID this past fiscal year. Our averages were lower for the summer and <br />winter time due to COVID at the shelter. If they were signed up and remained COVID free, we <br />were able to transport the students and give them enrichment opportunities. Of students that <br />153 <br />