05/16/2023 - Laserfiche WebLink

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CONSENT INDIAN RIVER COUNTY, FLORIDA MEMORANDUM TO: Honorable Emergency Services District Board of Commissioners THROUGH: John Titkanich, County Administrator THROUGH: David Johnson, Director of Emergency Services David Rattray, Fire Chief PREPARED BY: David Kiernan, Assistant Fire Chief Jennifer Pridgeon, Staff Assistant III DATE: May 8, 2023 SUBJECT: Approval of UKG Telestaff Contract It is respectfully requested that the information contained herein be given formal consideration by the District Board of Commissioners at the next scheduled meeting, on May 16, 2023. DESCRIPTIONS AND CONDITIONS UKG Telestaff is an Interactive Voice Response (IVR) solution provided solely for the Customer's internal use, by which Indian River County Fire Rescue may initiate automated phone calls to Fire Rescue staff members to fill vacancies or receive notifications of work opportunities for employees who are licensed to use the UKG Telestaff product. Our current system for staffing and time and attendance software requires excessive staff hours for data manipulation leading to the possibility of errors. To initiate and set up the administration of the required communications, UKG Telestaff will perform the standard implementation of UKG Telestaff including configuration, as described in the Statement of Work ("SOW") signed by the Indian River County Board of County Commissioners. UKG Telestaff will build the platform specific to Indian River County Fire Rescue needs, automating the scheduling and assisting in providing a more accurate and streamlined approach toward scheduling along with time and attendance. UKG Telestaff can be automated to call when staffing is needed during an emergency activation and large incidents. UKG Telestaff is utilized by surrounding counties and many larger municipalities (St. Lucie, Martin, Brevard, Palm Beach, and Broward). UKG Telestaff is owned by Kronos and developed specifically for public safety. A conference call was held between Fire Rescue, Human Resources, and Information Technology, where all parties approved software purchase from UKG Telestaff. The setup fee for UKG Telestaff is a mandatory one-time setup fee of $25,000, with a monthly licensed user fee of $8.00 per user. With an estimated 315 users, starting June 1, 2023, the Fiscal Year 2022/2023 cost is $35,080. The recurring annual cost is $2,520 per month or $30,240 annually, based upon the current 315 licensed users. The cost will increase by $8 per month, or $96 annually, per additional user. Pricing is in accordance with Omnia Partners cooperative contract #18220, which provides a 48% discount off of list prices. This is a contractual service with a recommended commitment of 36 months accounting for some future cost increases with 175