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i • DocuMed Systems International Inc. DocuMed Systems International Inc. will provide technical support for the current Indian River EMS reporting system as well as ongoing development to address needs as they arise. Service to begin March 1, 1999 and end February 29, 2000. SERVICES TO BE PROVIDED: Technical support: Technical support for 11 units to be available 9 am to 5 pm on all normal workdays. Response time will be under I hour at least 80% of the time. Response will not exceed 4 hours more than 15% of the time. (Time allow some leeway if we are in meetings with other customers). Since our representative may be out of the office there may be cases where pages are not received because of "dead" areas. We do not expect this to happen more than 5% of the time. But our guarantee of service does recognize this as a possibility. We intend to respond to you as quickly as possible during off hours. In other words we encourage you to call at any time you have a problem, because we would rather address your needs immediately. A request for service is to be made through our office number or if no answer at the office through page. Upgrades to system: Modification or additions to both the field and administrative programs will also be made. Such modifications may involve new software. In this event source code for this software will be provided to the user for all official releases (alpha a beta versions excluded). The source code is not to be examined, disassembled, or used on more than I 1 field machines or on non agency machines without the permission of DocuMed Systems International Inc. if DocuMed Systems International Inc. is sold without the buyer meeting these obligations, or ceases to exist or fails to meet its maintenance standards, the user becomes the owner with full rights to use and modify the code. 2918 Old Orchard Road lacksonvilie, Florida 32257 (904) 739-3450