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Benevate Inc. (dba Neighborly Software) SAAS Services Order Form <br />SOFTWARE AS A SERVICE (SAAS) AGREEMENT <br />This SaaS Agreement ("Agreement") is entered into on this 11 day of July 2023 (the "Effective Date") between Benevate, <br />Inc., d/b/a Neighborly Software, a Delaware Corporation, with its principal place of business located at 3423 Piedmont Rd. NE, Atlanta, <br />GA 30305 ("Company"), and the Customer listed above (referred to as the "Customer") (collectively referred to as the "Parties"). This <br />Agreement includes and incorporates the above Order Form the Terms and Conditions below, and Exhibits A - B attached hereto. <br />TERMS AND CONDITIONS <br />1. DEFINITIONS. <br />a. "Authorized User" means those individuals designated and authorized by the Customer to use one of the purchased licenses to <br />access the Software and Services, using his or her login credentials (email address and password), which may only be used by <br />that single, named user. <br />b. "Confidential Information" means all information, in oral, written, machine readable, sample or any other form, that either <br />Party discloses ("Discloser") to the other ("Recipient") relating to the business of Discloser, whether furnished before or after <br />the Effective Date of this Agreement, including, without limitation, information related to pricing, products, services, Customer <br />Data, and any implementing regulations or guidelines, proprietary business practices, policies, finances, procedures, sales, <br />costs, liabilities, markets, strategies, concepts, methods or employees, that is not generally ascertainable from public or <br />published information or sources, and all analyses, compilations, data, studies, notes, memoranda or other documents prepared <br />by Discloser based on such Confidential Information. <br />c. "Customer Data" means any non-public, personal information provided by the Customer to the Company to enable the <br />provision of Services. <br />d. "Documentation" means the applicable training materials, user guides, publicly available marketing and/or proposal materials, <br />and other similar information, or other documents disseminated under or governed by confidentiality obligations which pertain <br />to the Software or Services provided by Company, which may be updated by Company at any time without notice to include <br />information about new features and incorporate feedback to help Company's customers understand how to use the Software <br />and Services. <br />e. "License Fees" means the annual cost for the administrative license(s) enabling users to have access to the Software. <br />f. "Professional Services" means non-standard customization and services available at an additional fee, including, but not limited <br />to, data migration services, in-person trainings, Power BI services, geographical data services, non-standard professional <br />developer services, etc. <br />g. "Services" means standard implementation services, configuration of stated program(s) to allow for enrollment, qualification, <br />administration and reporting, access to the Software, technical support services, hosting and security services, data storage, <br />backup, recovery, and other services provided by the Company as described in the Order Form or this Agreement. <br />h. "Software" means the proprietary web -based products, including, but not limited to, the source code, object code or underlying <br />structure, ideas, know-how or algorithms, documentation, or data related to the Services provided by Company, or its licensors <br />identified on an Order Form and subsequently made available to Customer by Company in accordance with an Order Form or <br />this Agreement. <br />2. SOFTWARE AND SERVICES. <br />a. During the Term of this Agreement, Company will provide Customer access to, and use of, the Software, Services, and <br />Documentation by enabling a portal for Customer to access through a web browser (the "Portal"). <br />b. This Agreement does not contemplate any customized products, services, work -for -hire, or code developed exclusively for <br />Customer. In the event that the Parties agree that Company shall provide such non-standard Professional Services, the <br />description of the services and applicable ownership rights with respect to such Professional Services will be set forth in a <br />separately executed Professional Services Agreement. This Agreement does not contemplate any IP rights beyond the terms <br />provided herein. <br />c. Company will make available to Customer all updates and any documentation for such updates to the Services. Company will <br />use commercially reasonable efforts to ensure that (i) new features or enhancements to existing features are synchronized with <br />the previous version, and (ii) updates will not degrade the performance, functionality, or operation of the Services. General <br />maintenance of the system is completed on a regular basis to ensure optimal performance of the Services. <br />2 <br />