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EXHIBIT A INDIAN RIVER COUNTY NONPROFIT / QUASI AGENCY REQUEST FOR FUNDING A. Program Cover Page Agency: 211 Palm Beach and Treasure Coast Telephone: 561-383-1127 Contact Person: Sharon L'Herrou Fax: 561-547-8639 Title: President/CEO E -Mail: sharon a(�211 pbtc.org Address: PO Box 3588, Lantana, FL Website Address: www.211treasurecoast.org Program Title: 211 HelpLine I Agree - By checking the "I Agree" box and entering your name below, you certify that information contained in this application accurately reflects the activities of this agency and that the expenditures or portions thereof for which County funds are being requested are not reimbursed by any other source. Name: Sharon I'Herrou Title: President/CEO brlet aescrl tion of the vro ram Tor w icn tunaing IS re uestea: The 211 Helpline is the only 24/7, free, and confidential community helpline and crisis hotline that serves the residents of Indian River County by providing information, resources, and emotional support including crisis intervention and suicide prevention. It can be overwhelming for individuals to navigate the complex network of health and human services programs and to know where they can turn for help, especially when they are experiencing a crisis. By reaching out to 211, these individuals can be quickly connected with one of our highly trained Resource Center Specialists who use their active listening skills to identify the individual's immediate needs and link them with appropriate resources. For those who are in extreme distress, even to the point of suicidal ideation, 211 offers support in the form of a non -judgmental, compassionate, listening ear from someone who is well trained to de-escalate intense crisis situations. During times of disaster, like a pandemic or weather situation, the 211 Helpline serves as a central hub for disaster related information and resources to keep members of our community safe and informed. All services are easily accessible to any resident of Indian River County regardless of age, race, ethnicity, gender identity, sexual orientation, religion, income, disability, Veteran status, or other group identifier. Those in need can contact the 211 HelpLine via multiple platforms — phone, text, email, chat, and independent search through our online database of resources. Any time day or night, the 211 Helpline is always ready to offer a caring voice that can save lives for Indian River County residents facing stressful situations and crises. Junn1iary mvpun Amount requested from Indian River County for 2023/2024: $12,755.00 Total Proposed Program budget for 2023/2024: $1,193,627.00 Percent of total Program budget: 1.13% Current Funding (2022/2023) $11,810.00 Dollar increase / (decrease) in request: $945.00 Percent increase / decrease in request: 8% It request increased 5% or more, brietly explain Why: 211 is requesting an 8% increase because of inflation rates (in particular, cost of housing/ shelter) and in response to growing community stressors which bring an increased need for 211 services. Indian River County has a policy that guarantees nonprofits an increase up to the standard rate of inflation. In 2022, the average inflation rate was 8%, (Current US Inflation Rates: 2000-2023 (usinflationcalculator.com). 211 prides itself in ensuring we have enough staff to respond to those in need 24/7. The issues confronting residents have grown increasingly complex making the 211 HelpLine services more critical than ever before. With inflation and the costs of basic needs skyrocketing, many who never struggled before now find themselves facing hard times. The rising cost of housing has been forcing some out of their homes. In 2021, 35% of Indian River County households earned more than the Federal Poverty Level, but less than the basic cost of living for the county (Alice Report, 2023). In 2022, the highest need from Indian River County requests for help to the 211 HelpLine was housing (31 %). Accordingly, we have increased our services and our staff to meet the increased needs. An 8% increase will help 211 maintain high quality service in the Treasure Coast. The Organization's Board of Directors has approved this application on (date): 05/01/2023 Name of President/Chair of the Board: Lee Williams Name of Exec. Director/CEO: EXHIBIT A Sharon L'Herrou