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A TRUE COPY CERTIFICATION ON LAST PAGE RYAN L. BUTLER, CLERK 3.7. Hosted Services: Technology services using the vendor's servers for a fee. 3.8. Maintenance Contract: a business agreement between a contractor and customer covering the maintenance of equipment over a specified period.. 3.9. Memorandum of Understanding: A signed agreement between a group of counties outlined in a formal document. It signals the willingness of the parties to move forward together. The MOU can be seen as the starting point, as it defines the scope and purpose. 3.10. Next Generation 911 (NG911): The designation for an advanced 911 emergency communications system or service that provides a communications service subscriber with 911 service. NG911 also directs 911 emergency requests for assistance to appropriate public safety answering points based on the geographical location from which the call/signal originated, or as otherwise provided in the State E911 Plan and that provides for automatic number. 3.11. Next Generation 911 Core Services (NGCS): The base set of services needed to process a 911 call/signal on an ESlnet. Includes the Emergency Service Routing Proxy (ESRP), Emergency Call Routing Function (ECRF), Location Validation Function (LVF), Border Control Function (BCF), Bridge, Policy Store, Logging services, and typical IP services such as Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP). The term NG911 Core Services encompasses the services but does not include the network on which they operate. 3.12. NG911 Equipment_ Hardware equipment and peripherals needed to implement and maintain NG911 services. 3.13. Public Safety Answering Point (PSAP): The public safety agency that receives incoming 911 requests for assistance and dispatches appropriate public safety agencies to respond to the requests in accordance with the State E911 plan. 3.14. Region: Refers to counties grouped by the Florida 911 Regional Map. 3.15. Regional Next Generation 911 project: A project in support of the NG911 interoperability with at least two-thirds of the counties in a region with the intention of achieving a NG911 statewide call routing capability in accordance with Section 365.177, F.S. 3.16. Service contract: A written contract to perform, over a fixed period or for a specific duration, duties relating to informal and technical services. 3.17. Warranty Contract: A written guarantee given to the purchaser of a new item by the manufacturer or dealer, usually specifying that the manufacturer will make any repairs or replace defective parts free of charge for a stated period. Application and instructions for 911 Grant Programs, revised May 2023 W Form 3A, incorporated by reference in Fla. Admin. Code R. 60FF1-5.003 911 Grant Programs i!