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AK Maintenance Options <br />First-tier support of your 911 equipment. <br />The level of maintenance service provided by AK Associates will depend on which one of the following <br />options is selected by an agency. Warranty of the hardware and software (equipment) shall be <br />between the customer and the equipment and/or software manufacturer. AK Associates will provide an <br />option to purchase Manufacturer's Software Support and/or Extended Warranty through AK <br />Associates. <br />AK Elite Maintenance <br />• Includes (labor only) basic maintenance service for 9-1-1 systems. <br />• Response time for major and minor outages is within (4) hours. All other non- <br />critical maintenance issues will be scheduled during business hours. <br />• Remote diagnostics, will be done immediately upon receipt of service problem <br />• It also provides daily remote diagnostics during normal business days (excludes <br />weekends and holidays). If corrective action is needed it will be performed <br />remotely or by an on-site visit. <br />• This option is only available to customers with systems that allow remote <br />diagnostics. <br />Note: Non -maintenance, such as adding new or moving existing equipment will be <br />billed at a rate of $150.00 per hour, plus travel charge of $225.00 per day. New System <br />installation may be billed in different units -price combinations than hours. <br />AK Elite Premier Maintenance <br />• Elite Premier Installation and Maintenance covers everything in Elite <br />Maintenance. <br />• Provides a weekly on-site preventive maintenance program to occur during <br />regular business hours (number of days quoted in EP price is a 1 day per week <br />site visit, more can be quoted upon request). <br />• Engineering- Design of PSAP, Call Routing Database, Direct trunking for VoIP, <br />Landline and Wireless trunking. Design of i3 NENA technology for text <br />messaging. <br />• Project Management / Consulting Services included for all new projects <br />associated with PSAP management, design and implementation. <br />• Technical Support for system implementation for all new technologies including <br />Quote #001181 v3 <br />4 of <br />