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• <br />0 <br />W.- i GLS <br />Golden Lake Software <br />101 N. Country Club Rd. Suite 218 <br />Lake Mary, FL 32748 <br />(800) 757 7530 <br />Fax (407) 302 3191 <br />Indian River County Utilities <br />Alin: Art Reisfeld <br />1840 25th St. <br />Vero Beach, FL 32960 <br />-7 <br />Service Bid <br />DATE ESTIMATE NO. <br />11/16/1999 r 9911059 <br />PROJECT: Support retainer <br />ITEM DESCRIPTION QTY i RATE TOTAL <br />Maint/support Supplemental support fee. Hours are available in Mocks r 2010000 2,000.00 <br />of 20, 40 60 or 80 hours. <br />As per the attached proposal, support will be provided as <br />needed. Questions will be answered, problems <br />researched and identified as user set up, data related or <br />software related. If the problem is identified as a base <br />program issue, we will identify the program but will not i <br />correct it unless we are asked to. Problems identified in <br />the custom programs we worked on will be corrected <br />j with no charge. Problems in other custom programs can <br />be corrected. <br />I <br />j A weekly or monthly usage report will be provided <br />I <br />depending on volume of usage. <br />We will provide instructions to set up a communication <br />line for your system. <br />Contract is effective upon receipt of payr unt and good - <br />for one year. it may be renewed as needed_ <br />I, <br />i <br />I i <br />Customer Acceptance: <br />Signature/Date: <br />enneth R. Macht Chairman <br />BCC Approved 12-�-99 <br />Total Charges: <br />Price valid until. <br />$2,000.00 <br />12/16/1999 <br />