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MI <br />DEC -06-99 WED 11:85 THE.P.DOCS.GROUP 904+731+3639 P.01 <br />., 43irll� If t vstc;,»s international Inc <br />PROPOSAL BY DOCUMED SYSTEMS INTERNATIONAL INC" <br />TO INDIAN RIVER FIRE FOR MAINTENANCE OF INCIDENT <br />REPORTING SYSTEM <br />SERVICES TO BE PROVID <br />License Fee: <br />A license will be granted to run the EMERGENCY -PRO fire package on 11 field <br />machines per the conditions below. <br />Technical support: <br />Technical support for 11 units to be available 9 a.m. to 5 p.m. on all normal workdays. <br />Response time will be under 1 hour at least 84% of the time. Response will not exceed <br />4 hours more than 15% of the time (This allow some leeway if we are in meetings with <br />other customers). Since our representative may be out of the office there may be <br />cases where pages are not received because of `dead" areas. We do not expect this <br />to happen more than 5% of the time. But our guarantee of service does recognize this <br />as a possibility. <br />We intend to respond to you as quickly as possible during off hours. In other words we <br />encourage you to call at any time you have a problem. because we would rather <br />address your needs immediately. <br />A request for service is to be made through our office number or if no answer at the <br />office through page. <br />The software may be used so long as the maintenance agreement is in effect. <br />Upgrades to system: <br />Modification or additions to both the field and administrative programs will also be <br />made. Such modifications may Involve new software. In this event source code for this <br />software will be provided to the user for all official releases (alpha a beta versions <br />excluded). The source coda is not to be examined, disassembled, or used on more <br />than 11 field machines, or on non agency machines without the permission of DocuMed <br />Systems International Inc.. If DocuMed Systems International Inc. is sold without the <br />buyer meeting these obligations, or ceases to exist or fails to meet its maintenance <br />standards, the user becomes the owner with full rights to use and modify the code <br />2918 Old Orchard Road Jacksonville, Florida 32257 (904)•739-3450 <br />