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Board of County Commissioners Meeting Minutes - Final February 20, 2024 <br />provisions, and an effective date. The motion carried by the following vote: <br />Aye: 5 - Chairman Adams, Vice Chairman Flescher, Commissioner Earman, <br />Commissioner Moss, and Commissioner Loar <br />B. PUBLIC DISCUSSION ITEMS <br />C. PUBLIC NOTICE ITEMS <br />11. COUNTY ADMINISTRATOR MATTERS <br />11.A 24-0137 2023 Goal Setting Final Report <br />Recommended Action: Staff recommends that the Indian River County Board of County Commissioners <br />accept the Final Report and its findings as guidance for development of the <br />approaching fiscal year budget. <br />Attachments: Staff Report <br />Goal Setting Workshop Final Report <br />County Administrator John Titkanich presented the final results report from the 2023 <br />Goal Setting Process Workshop which was led by the consulting team of Dr. Richard <br />Levy and Dr. John Saviak. Administrator Titkanich's PowerPoint reviewed the <br />surveys, interviews, and discussions held with staff which were designed to distill the <br />County's mission and values as a guide for future planning. The report covered <br />strengths/weaknesses, and recurring themes for the County's mission, values, goals. <br />Under discussion, the Commissioners expressed support for the process thus far, and <br />relayed some of the positive feedback from staff. Chairman Adams asked how setting <br />these goals would integrate into the budget process. Administrator Titkanich advised <br />that having clear goals would help direct choices in budget allocations. He went on to <br />advocate for follow through with next steps which included development of a mission <br />statement and core values, and creation of a 3-5 year strategic plan with strategies <br />and an implementation plan. <br />Discussion turned to quality customer service, which was an identified mission, and <br />the importance of employee training. Administrator Titkanich reviewed options <br />including de-escalation training, on -boarding practice standards, and creation of an <br />employee handbook. The Commissioners emphasized the importance of conveying <br />the County's mission and values to new employees, and noted funds for training <br />needed to be incorporated in the next budget. <br />Following comments, discussion turned to completing the strategic plan this fiscal <br />year, budget considerations, and an informal agreement to proceed with the same <br />consulting firm. Administrator Titkanich noted he would return before the Board with <br />a proposal. <br />Indian River County Florida Page 9 <br />