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i 40 C-1 STEPS FOR GRIEVANCE PROCIS5ING In the event a grievance arises, the employee must discuss the grievance with his immediate supervisor within three working days after he had knowledge of his grievance. At the time of submitting the grievance, and to ensure that grievances are settled at the first opportunity, the aggrieved employee should request an informal meeting with his supervisor prior to a Step 1 hearing to discuss the circumstances giving rise to the grievance. In the event the issue in dispute cannot be resolved between the supervisor and the grievant, the grievance may be presented by the grievant at Step 1 of the grievance procedure within five working days from the date of the supervisory meeting. Such written grievance must indicate that the matter had been reviewed with the immediate supervisor. Step 1: The aggrieved employee shall present his grievance to his division head. The aggrieved employee may request a representative of the union to be present. Discussions will be informal for the purpose of settling differences in the simplest and most direct manner. The division head shall reach a decision and communicate it in writing to the aggrieved employee with a copy to the union within five working days from the date the grievance was presented to him. Step 2: if the grievance is not settled in the first step, the aggrieved employee, within five working days, shall forward the written grievance to the department head. The department head shall meet with the aggrieved employee, who may be accompanied by a union steward or a union representative. Within five working days after the receipt of the grievance, unless such time is mutually extended in writing and the grievance is not resolved, the grievance may then be forwarded to Step 3. Step 3: The County Administrator or his designee shall obtain the facts in the case and forward his decision to grievant with a copy to the union within ten (10) working days of the Step 3 hearing, unless this period of time is extended by mutual agreement of both parties. Step 4: In the event that the grievance is not settled at Step 3 within the time allowed, it may then be submitted to arbitration. Submission to arbitration must be made within ten days of the time that the Step 3 hearing decision was rendered; provided, however, this period may be extended upon the mutual agreement of both parties. If the parties fail to agree in the first instance of an appointment, the Federal Mediation and Conciliation Service shall be requested to provide a panel of arbitrators from which a selection shall be made. Hearings before the arbitrator shall be conducted in accordance with the rules of the Federal Meditation and Conciliation Service. Payment for the arbitrators services shall be born equally by both parties. The arbitrators decision shall be final and binding on the parties, but no arbitrator shall have the power to alter, modify, amend, add to, or detract from the terms and conditions of the agreement. 18