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Indian River County Solid Waste Disposal District <br />Solid Waste and Recyclables Franchise Agreement <br />ARTICLE 12. <br />CONTAINERS........................................................................................................................................22 <br />12.1. <br />Collection Container Specifications................................................................................................22 <br />12.2. <br />Container Type and Distribution.....................................................................................................22 <br />12.3. <br />Maintenance Repair and Replacement of Containers....................................................................23 <br />12.4. <br />Ownership of Collection Containers...............................................................................................23 <br />ARTICLE 13. <br />VEHICLES AND EQUIPMENT.................................................................................................................23 <br />13.1. <br />General Provisions..........................................................................................................................23 <br />13.2. <br />Reserve Vehicles and Equipment....................................................................................................24 <br />13.3. <br />Identification...................................................................................................................................24 <br />13.4. <br />Maintenance and Cleaning.............................................................................................................25 <br />13.5. <br />Right to Inspect Vehicles.................................................................................................................25 <br />ARTICLE 14. <br />COLLECTION PROCEDURES..................................................................................................................25 <br />14.1. <br />General Collection Procedures.......................................................................................................25 <br />14.2. <br />Mixing of Loads of Materials...........................................................................................................26 <br />14.3. <br />Non -Collection Procedures.............................................................................................................26 <br />14.4. <br />Protection of Private and Public Property......................................................................................27 <br />14.5. <br />Access to Streets and Collection Containers...................................................................................27 <br />14.6. <br />Safety Program................................................................................................................................28 <br />14.7. <br />Permits and Licenses.......................................................................................................................28 <br />ARTICLE 15. <br />EMPLOYEES AND SUPERVISORS..........................................................................................................28 <br />15.1. <br />General Provisions..........................................................................................................................28 <br />15.2. <br />Operations Manager.......................................................................................................................29 <br />15.3. <br />Collection Supervisor......................................................................................................................29 <br />15.4. <br />Dedicated Personnel.......................................................................................................................29 <br />15.5. <br />Employee Conduct..........................................................................................................................29 <br />15.6. <br />Employee Appearance and Identification.......................................................................................29 <br />15.7. <br />Employee Training and Licenses.....................................................................................................29 <br />15.8. <br />Removal of Employees....................................................................................................................30 <br />ARTICLE 16. <br />OFFICE AND FACILITY...........................................................................................................................30 <br />16.1. <br />Customer Service Office..................................................................................................................30 <br />16.2. <br />Operations/Vehicle Maintenance Facility.......................................................................................30 <br />ARTICLE 17. <br />COMPLAINTS AND DISPUTES...............................................................................................................30 <br />17.1. <br />Calls and Communications..............................................................................................................30 <br />17.2. <br />Dispute Resolution..........................................................................................................................31 <br />ARTICLE 18. <br />MONITORING AND REPORTING...........................................................................................................31 <br />18.1. <br />Service Verification System.............................................................................................................31 <br />18.2. <br />Record Keeping...............................................................................................................................32 <br />18.3. <br />Daily Report....................................................................................................................................33 <br />18.4. <br />Monthly Report...............................................................................................................................33 <br />18.5. <br />Annual Report.................................................................................................................................34 <br />ARTICLE 19. <br />PARTICIPATION GROWTH STRATEGY...................................................................................................35 <br />19.1. <br />Residential Participation.................................................................................................................35 <br />19.2. <br />Commercial Recycling Participation................................................................................................35 <br />ARTICLE 20. <br />EDUCATION, PROMOTION AND PUBLIC AWARENESS.........................................................................35 <br />20.1. <br />Participation in County Activities....................................................................................................35 <br />3 <br />