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ADDENDUM "B" <br />e-Clmpact FLEX PLAN SUBSCRIPTION SERVICES <br />SUBSCRIPTION SERVICES <br />1.1 Support, Training, Maintenance and Hosting: <br />Subscription Services are based on the total number of account (agency) records stored in e-Clmpact <br />and include hosting, secure data storage and backup, all regular maintenance releases, and upgrades, <br />access to weekly trainings and remote labs, and unlimited technical support for System Administrator <br />Users. <br />1.1.1. Support: Seabrooks shall make available technical support via telephone, email, and Live <br />Chat to any System Administrator User assigned by Subscriber in accordance with this Agreement. <br />Such technical support will be provided directly to the Subscriber. Support is available, 9:00 am — <br />6:00 pm Central Time, Monday through Friday, excluding holidays. <br />1.1.2. Training: Seabrooks shall make available remote labs at no additional charge to Authorized <br />Administrative User assigned by Subscriber in accordance with this Agreement. <br />1.1.3. Hosting: e-Clmpact is a SaaS (Software as a Service) based system and resides a secure hosted <br />environment and is delivered to the user's desktop securely over the Internet. There are no <br />Subscriber hardware server requirements. <br />1.1.4. SSL: e-Clmpact automatically encrypts Subscriber's confidential information in transit from <br />Subscriber's computer to Seabrooks using the Secure Sockets Layer protocol (SSL) with an encryption <br />key length of 128 -bits. Once Subscriber's information reaches Seabrooks, it resides on a server that <br />is heavily guarded both physically and electronically. <br />1.2 Upgrades and Maintenance Releases <br />Seabrooks may, at its sole discretion, modify, enhance and/or expand the features of a Service from <br />time to time at no additional cost to Subscriber. e-Clmpact software upgrade and patch cycle runs <br />weekly from 12AM — 2AM CST. Seabrooks performs routine maintenance once a month on the 2nd <br />Saturday of each month from 12AM — 2AM CST. Users are notified of major upgrades in advance. <br />Subscriber represents and warrants that the individual executing this Addendum on Subscriber's behalf has the necessary <br />authority to bind the Subscriber. <br />Subscriber: Indian River County <br />Signature: ',' <br />Name: Je i er Hyde <br />I itle: Purchasing Manager <br />Date:j— <br />Subscriber: Ind' n i'rGCounty <br />�""/� <br />Signature: <br />Name: John Titkanich <br />Title: County Administrator _ <br />Date: - - - )12q t I <br />4 <br />