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B. Organization Capability (Continued) 4. How does your program differ from similar ones provided in the community? How do the programs complement rnose offered oy other agencies: The Veterans Council of IRC distinguishes itself from other transportation initiatives within the county through its provision of complimentary transportation services catering specifically to veterans residing in the Indian River County. VCIRC facilitates seamless transit to and from the West Palm Beach (WPB) VA Medical Center, as well as local medical appointments, thereby addressing a critical gap in veteran support services. This program is instrumental in supporting IRC veterans who face financial constraints, lack personal transportation means, are physically incapable of driving, or lack familial or social networks to facilitate their transportation requirements to WPB or local medical facilities. By alleviating these barriers, VCIRC ensures that veterans receive essential medical care without the burden of transportation expenses or logistical challenges. Furthermore, VCIRC distinguishes itself by offering an agile and responsive service model. Unlike many transportation services that necessitate advanced reservations with extended lead times, VCIRC accommodates immediate and fluctuating transportation needs. The program maintains a high degree of flexibility in driver scheduling, enabling timely responses to last-minute requests and dynamic scheduling adjustments to accommodate changing circumstances. In essence, VCIRC not only provides vital transportation solutions but also embodies efficiency, adaptability, and unwavering commitment to meeting the diverse and evolving needs of IRC veterans. 5. Please describe the staffing requirements of these programs. Be specific in indicating the number of paid )rotessional positrons and paid support statt positions. There is one (1) full time Supervisor/dispatcher/driver and two (2) part time drivers. The Supervisor trains new drivers, monitors performance, determines pick-up and drop-off schedules, the driver's work schedules, payroll reports, passenger schedules, driver records and the required maintenance on the vehicles. In addition, this person drives the bus to West Palm Beach a few times a week. There is an outside bookkeeper who handles the payroll and taxes at a reduced rate to support VCIRC. The Director of Programs and Outreach (DPO) supervises all transportation activities, along with the Operations Assistant who supports the transportation program by keeping record of financial transactions, maintaining client details, assisting with vehicle replacement studies, and necessary transportation planning. VCIRC programs are available for all veteran transportation service riders. As such, veterans requiring a personal action plan or direct financial aid in addition to transportation services are managed by the DPO. D. uo these programs utilize votunteersr IT yes, please onerry aescnoe. The VCIRC Board of Directors is composed of elected officers that volunteer their time to advise VCIRC staff on budgeting, programs, and operations. Additionally, VCIRC uses volunteers in the office daily as well as community and fundraising events. /. uescnption of the countywide purpose the rungs will Ue used tor. The allocation of funds from this grant will facilitate the provision of transportation services for IRC Veterans and their caregivers, ensuring seamless access to the WPB VA Medical Center as well as local medical appointments on a daily basis, devoid of any financial burden on the veterans. This service is particularly essential for veterans who lack alternative means of accessing medical care. Many among them are either physically incapacitated or elderly, rendering them unable to operate vehicles themselves. Additionally, a considerable portion of these veterans faces financial constraints, unable to cover the expenses associated with roundtrip travel to the WPB VA Medical Center. 213