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The CLEAN program is a proactive program that acts against overflowing <br />containers in the commercial areas of Unincorporated Indian River County and the <br />Town of Indian River Shores to promote health, safety, and cleanliness in the <br />community. <br />a. Thirty (30) days prior to the commencement of the CLEAN program, <br />October 1, 2025, Franchisee shall provide documentation to all <br />Commercial Customers and Multi -Family locations that are using <br />commercial containers with the intent of the C.L.E.A.N. program whose <br />purpose is to minimize or reduce the overflow of materials outside of the <br />Commercial Container(s). This effort shall be documented and provided <br />upon request by the Contract Manager. <br />b. In the event Franchisee determines a Customer's Container is overfilled <br />with waste and or recyclables during a collection event, Franchisee shall <br />take a digital photograph of the overfilled container in such a manner to <br />present evidence of such Overfilling. For purposes of this section, <br />overfilling is defined as a container overloaded such that the lid does not <br />close securely and is displaced by at least ten (10) inches). Franchisee shall <br />provide to the Customer, notice of such Overfilling on the Customers next <br />invoice for each event of Overfilling and perform the following <br />procedures: <br />1. Provide the Customer with an opportunity for a one-time <br />complimentary audit to be performed by the Franchisee to correct the <br />Overfilling incident in the future and waive the Overfilling charges <br />for the first incident. <br />2. On the subsequent Overfilling incident, the Franchisee shall provide <br />the customer the following four options: <br />a) Charge the customer the amount of two hundred dollars ($200) <br />per container. Overfilling charges shall not exceed eight <br />hundred dollars ($800) per month, per Customer; or <br />b) Either Right -sizing their container (e.g., upgrading from a 2 - <br />yard to a 4 -yard container) to avoid the Overfilling Charge; or <br />c) Increasing the frequency of service (e.g., changing from once <br />a week to twice a week) to avoid the Overfilling Charge; or <br />d) Purchase a Gravity Lock for $175 (one-time fee) (No Overage <br />Charge). It is the Customer's responsibility to utilize the <br />Gravity Lock to prevent future overfilling incidents otherwise <br />additional Overfilling Charges will apply. <br />c. The CLEAN program shall commence at the start of the franchise <br />agreement, October 1, 2025, for all Multi -Family locations that are using <br />commercial containers based on the new reduced Multi -Family <br />Supplemental Fees in Exhibit 1. <br />Page 3 of 6 <br />