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A TRUE COPY <br />CERTIFICATION ON LAST PAGE <br />RYAN L. BUTLER, CLERK <br />3.7. Hosted Services: Technology services using the vendor's servers for a fee. <br />3.8. Maintenance Contract: a business agreement between a contractor and <br />customer covering the maintenance of equipment over a specified period.. <br />3.9. Memorandum of Understanding: A signed agreement between a group of <br />counties outlined in a formal document. It signals the willingness of the parties to <br />move forward together. The MOU can be seen as the starting point, as it defines <br />the scope and purpose. <br />3.10. Next Generation 911 (NG911): The designation for an advanced 911 <br />emergency communications system or service that provides a communications <br />service subscriber with 911 service. NG911 also directs 911 emergency requests <br />for assistance to appropriate public safety answering points based on the <br />geographical location from which the call/signal originated, or as otherwise <br />provided in the State E911 Plan and that provides for automatic number. <br />3.11. Next Generation 911 Core Services (NGCS): The base set of services needed <br />to process a 911 call/signal on an ESlnet. Includes the Emergency Service <br />Routing Proxy (ESRP), Emergency Call Routing Function (ECRF), Location <br />Validation Function (LVF), Border Control Function (BCF), Bridge, Policy Store, <br />Logging services, and typical IP services such as Domain Name System (DNS) <br />and Dynamic Host Configuration Protocol (DHCP). The term NG911 Core <br />Services encompasses the services but does not include the network on which <br />they operate. <br />3.12. NG911 Equipment: Hardware equipment and peripherals needed to implement <br />and maintain NG911 services. <br />3.13. Public Safety Answering Point (PSAP): The public safety agency that receives <br />incoming 911 requests for assistance and dispatches appropriate public safety <br />agencies to respond to the requests in accordance with the State E911 plan. <br />3.14. Region: Refers to counties grouped by the Florida 911 Regional Map. <br />3.15. Regional Next Generation 911 project: A project in support of the NG911 <br />interoperability with at least two-thirds of the counties in a region with the <br />intention of achieving a NG911 statewide call routing capability in accordance <br />with Section 365.177, F.S. <br />3.16. Service contract: A written contract to perform, over a fixed period or for a specific <br />duration, duties relating to informal and technical services. <br />3.17. Warranty Contract: A written guarantee given to the purchaser of a new item by <br />the manufacturer or dealer, usually specifying that the manufacturer will make <br />any repairs or replace defective parts free of charge for a stated period. <br />Application and instructions for 911 Grant Programs, revised May 2023 <br />W Form 3A, incorporated by reference in Fla. Admin. Code R. 60FF1-5.003 911 Grant Programs <br />2 <br />